9 2 9 Cafe jobs

Key Result Areas (KRA) – Coffee Shop Manager1. Daily Operations Management

• Ensure smooth day-to-day operations of the coffee shop.
• Monitor opening and closing procedures.
• Maintain service speed and operational efficiency.
• Ensure proper coordination between counter staff, baristas, kitchen, and billing team.
• Maintain cleanliness and ambience of the café.

2. Customer Experience & Service Quality

• Deliver excellent customer service and hospitality.
• Ensure customer complaints are resolved promptly.
• Maintain high customer satisfaction and repeat visits.
• Ensure staff maintains grooming, behaviour, and service etiquette.
• Monitor customer feedback and online reviews.

3. Sales & Revenue Achievement

• Achieve daily and monthly sales targets.
• Increase average bill value through upselling and combo promotions.
• Promote seasonal beverages, bakery items, and special offers.
• Improve dine-in, takeaway, and delivery sales.
• Monitor peak-hour business and maximize revenue opportunities.

4. Staff Supervision & Team Management

• Supervise baristas, cashiers, stewards, and support staff.
• Prepare duty rosters and manage shifts efficiently.
• Conduct training on coffee preparation, customer handling, and SOPs.
• Monitor employee discipline, attendance, and performance.
• Build a motivated and customer-focused team environment.

5. Beverage & Food Quality Control

• Ensure consistency in taste, presentation, and quality of beverages and food items.
• Monitor coffee brewing standards and recipe adherence.
• Ensure freshness of bakery and food products.
• Conduct regular quality checks on ingredients and finished products.
• Maintain café presentation and display standards.

6. Inventory & Cost Control

• Monitor stock levels of coffee beans, milk, syrups, bakery items, and consumables.
• Minimize wastage and pilferage.
• Conduct stock audits and maintain inventory records.
• Control operational costs and food/beverage costs.
• Coordinate timely procurement of supplies.

7. Hygiene & Food Safety Compliance

• Ensure café hygiene and sanitation standards are maintained.
• Ensure compliance with FSSAI and food safety guidelines.
• Monitor staff hygiene and grooming standards.
• Ensure cleaning schedules are followed regularly.
• Maintain pest control and safety procedures.

8. Cash Handling & Reporting

• Monitor POS and billing operations.
• Ensure daily cash reconciliation and deposit accuracy.
• Track discounts, void bills, and complimentary items.
• Prepare daily sales and operational MIS reports.
• Maintain proper documentation and records.

9. Vendor & Supply Management

• Coordinate with vendors for timely delivery of materials.
• Verify quality and quantity of received stock.
• Maintain healthy vendor relationships.
• Ensure uninterrupted availability of café essentials.

10. Brand Standards & Business Growth

• Ensure café branding and service standards are maintained.
• Support marketing campaigns and promotional activities.
• Maintain attractive visual merchandising and café ambience.
• Identify opportunities to improve customer engagement and profitability.
• Ensure implementation of company SOPs and policies.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person