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    • ATM Monitoring / FLM / SLM / Inbound /calls/Executive Monitoring ….
    • Handling inbound and outbound that include calls formaintenance, ATM updates /custodians/…
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    • Working Location Daily - Western Express Highway (WEH) in Andheri East.
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Job Post Details

AM -ATM Monitoring / SPOC - job post

india1ATM
Bengaluru, Karnataka
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Location

Bengaluru, Karnataka

Full job description

2 to 5 years

Bengaluru / Bangalore

ATM Monitoring / FLM / SLM / Inbound /calls/Executive Monitoring …

Job Responsibilities:
    Monitoring of ATM sites Handling inbound and outbound that include calls formaintenance, ATM updates /custodians/Vendors other calls from FLM/SLM Co-ordination with different departments (/_/_/vendors) Handling the escalation from_/sources and maintain a relationship with all the Providing online technical support field engineers and Electrician FLM and SLM Follow & Alert handling/Escalation handling Incident Management & Logging Complaints Ensuring minimum ATM downtimewith ATM Hardware / / Power

Job Profile:
    Monitoring of ATMs asas Coordinating with ATMfor FLM, SLM Maintain the track forpriority issues, Co-ordinate with Coordinators, area managers and for resolution Authenticate the dependency fortime of ATMs andclosely to make ATM on priority Escalate high TAT calls internal stakeholders Handle interactions on phone well as on mailstipulated period

Desired Attributes:
    Energetic, excellent communication skills,spirit, Team Player, Problem approach

Experience and Education Background:
    2-5 years preferably from Industry Any Undergraduate OR GraduateGood Communication Skills
  • Open to work inShifts (Day /Night)
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