Abroad Hotel jobs

Job Profile – General Manager (Hotel/Resort)

Position: General Manager – Hotel/Resort

Reporting To: Director/Owner

Experience: 20-25 years in hotel/resort management (minimum 10–15 years as General Manager or Operations Head)

Job Summary

The General Manager will be responsible for the overall management and profitability of the hotel/resort. The role includes overseeing all departments, ensuring exceptional guest satisfaction, driving revenue growth, controlling costs, leading the team, and maintaining operational excellence.

Key ResponsibilitiesOperations Management

• Oversee complete day-to-day hotel operations.
• Ensure smooth functioning of Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security, Sales, and HR.
• Maintain high standards of hospitality and guest service.
• Ensure compliance with hotel SOPs.

Revenue & Business Development

• Drive room occupancy and revenue growth.
• Develop marketing and sales strategies.
• Build relationships with corporate clients, travel agents, and event organizers.
• Monitor pricing and competition.

Financial Management

• Prepare and manage budgets.
• Control operational expenses.
• Monitor daily revenue reports and profitability.
• Ensure accurate financial reporting.

Team Leadership

• Recruit, train, and supervise department heads.
• Conduct performance reviews.
• Build a positive work culture.
• Resolve employee grievances.

Guest Experience

• Handle VIP guests and customer complaints.
• Improve guest satisfaction scores.
• Ensure quick resolution of service issues.

Compliance & Safety

• Ensure compliance with labor laws and hotel regulations.
• Maintain fire safety and health standards.
• Coordinate government inspections and licensing.

Maintenance & Asset Management

• Ensure upkeep of rooms and public areas.
• Monitor preventive maintenance.
• Manage vendor contracts.

Required Skills

• Leadership and team management
• Hotel operations expertise
• Revenue management
• Budgeting and cost control
• Guest relations
• Communication and negotiation
• Decision-making under pressure
• Knowledge of PMS (IDS, Opera, or similar)

Educational Qualification

• Bachelor's Degree in Hotel Management/Hospitality.
• MBA in Hospitality (preferred).

Preferred Industry Experience

• Hotels
• Resorts
• Boutique Hotels
• Luxury Hospitality
• Wellness Resorts

Pay: ₹60,000.00 - ₹100,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Internet reimbursement

Work Location: In person