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Assistant Front Office Manager - job post

Radisson Blu Coimbatore
Coimbatore, Tamil Nadu
₹30,000 - ₹40,000 a month

Job details

Pay

  • ₹30,000 - ₹40,000 a month

Job type

  • Full-time

Location

Coimbatore, Tamil Nadu

Benefits

Pulled from the full job description

  • Food provided
  • Paid sick time

Full job description

Manages the operation of the front office and related areas during assigned shifts

§ Creates the first impression by supervising the door, concierge and front office areas

§ Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals

§ Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate

§ Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel

§ Plans and co-ordinates hotel housing activities by working closely with sales, catering, housekeeping and other departments

§ Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another

§ Greets all arriving VIP’s, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a “First Effort” priority. Follow up call(s) are to be made to ensure the guests expectations are met and exceeded.

§ Assists in all administrative and statistical analysis of department operations

Provides employees with the information needed to perform their job effectively

§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities

§ Prioritises and assigns work

§ Provides feedback to the employee and department manager on the employee’s performance of job responsibilities

§ Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports

§ Performs all Human Resources related functions within the Front Office Department, including recruitment and selection, performance management, training and counselling

§ Minimum five years front office experience

§ High school diploma required, bachelor’s degree preferred

§ Strong computer systems skills including; reservations and reporting systems

§ Mandatory knowledge of Opera PMS.

§ Excellent communication skills, ability to influence situations

§ Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§ Strong Microsoft Office suite and reporting system skills

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

  • Food provided
  • Paid sick time

Work Location: In person

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