Administration jobs in Avanashi, Tamil Nadu

Roles and Responsibilities – Front Office Executive

1. Guest Handling & Customer Service

• Welcome guests warmly and provide professional, courteous service.
• Handle guest enquiries, requests, complaints, and feedback promptly.
• Ensure a smooth and pleasant guest experience throughout the stay.

2. Check-in and Check-out

• Perform guest check-in and check-out procedures efficiently.
• Verify guest identification, reservations, and registration details.
• Allocate rooms according to availability and reservation requirements.
• Explain hotel facilities, services, policies, and timings to guests.

3. Reservations & Room Management

• Handle walk-in guests, telephone enquiries, and reservation requests.
• Coordinate room allocation, room changes, extensions, and special requests.
• Monitor room availability and update the Property Management System (PMS) accurately.
• Coordinate with Housekeeping regarding room status, readiness, and discrepancies.

4. Billing & Cashiering

• Prepare and settle guest bills accurately.
• Handle cash, card payments, and authorised payment methods.
• Maintain accurate records of transactions, advances, refunds, and outstanding balances.
• Ensure proper posting of room charges and other services to guest accounts.

5. Telephone & Communication

• Answer telephone calls professionally and transfer calls to the appropriate departments.
• Maintain accurate messages and ensure timely communication.
• Handle guest enquiries through telephone, email, and other approved communication channels.

6. Coordination with Other Departments

• Coordinate with Housekeeping for room readiness, cleaning, and maintenance issues.
• Liaise with Food & Beverage, Security, Maintenance, and other departments to fulfil guest requests.
• Inform the Front Office Manager or Duty Manager about operational issues and VIP arrivals.

7. Records & Documentation

• Maintain guest registration cards, arrival and departure reports, and other required records.
• Ensure accurate guest information and confidentiality of personal data.
• Complete shift handover reports and maintain proper documentation.
• Follow applicable statutory requirements for guest registration and foreign guest reporting.

8. Upselling & Revenue Support

• Promote room upgrades, hotel facilities, dining options, and other available services.
• Provide accurate information about room rates, packages, and promotional offers.
• Support occupancy, revenue, and guest satisfaction targets.

9. Safety, Security & Compliance

• Follow hotel SOPs, grooming standards, and service quality requirements.
• Protect guest belongings, room keys, access credentials, and confidential information.
• Report suspicious activities, emergencies, lost property, and safety concerns to the appropriate authority.
• Follow emergency procedures and applicable hotel policies.

10. Additional Responsibilities

• Attend departmental briefings, training sessions, and shift handovers.
• Maintain a clean, organised, and professional front desk.
• Perform other duties assigned by the Front Office Manager or management in accordance with hotel operations.

Job Type: Full-time

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person