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Aerospace jobs in Bengaluru, Karnataka

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    • Knowledge of aerospace quality standards (e.g. AS9100) and customer supplier portals / e-platforms.
    • A. Customer Relationship & Satisfaction Leadership.
    • View all jobmatchmaker consultancy jobs - Bangalore City, Bengaluru, Karnataka jobs - Customer Engineer jobs in Bangalore City, Bengaluru, Karnataka
    • Salary Search: Customer Support Engineer salaries in Bangalore City, Bengaluru, Karnataka
    • 10+ years in aerospace manufacturing or quality assurance process*.
    • Perform independent technical review of aerospace audit reports as per AS9100 & AS9120 as…
    • BE / Diploma graduate with relevant experience between 2- 6 yrs in Electrical & Harness, structures, Aircraft interiors and environment controls.
    • CA Student Eligible for Industrial Training as per ICAI.
    • Hands on experience on SAP.
    • Working knowledge of US GAAP, SOX Compliance.
    • We are looking for interns from Aerospace/Mechanical/ Any other stream having CAD skills with software tools like CATIA, Solidworks, or similar CAD tool with…
    • They will test complex aerospace systems.
    • Test at least two specific aerospace subsystems.
    • Integration testing of hardware and software components for aerospace…
    • Industrialize metallic components (sheet metal and machined parts), sub‑assemblies, and assemblies for aero structure applications, ensuring compliance with…
    • Hybrid (On-site and Remote).
    • Noatum Logistics meets the needs of various industries thanks to deep knowledge and global capabilities in sectors such as Fashion…
    • Designation: Management Trainee – 1st year and later Executive Inside Sales.
    • Look for MBA – Marketing students (freshers) with BE/BTech background along with 1-…
    • Knowledge of navigation and aerospace systems.
    • Interest in System Tool Kit (STK) for space and aerospace simulation.
    • Basic knowledge of flight dynamics.
    • Experience within aerospace, engineering, manufacturing or similarly complex global organisations.
    • The Vice President, Programme Delivery & PMO is responsible…
    • Significant configuration management experience in large scale projects.
    • Experience in the Aerospace industry.
    • Capture and verify configuration information.
    • The team wears many hats: overseeing launch‑site selection and setup, flight planning, fleet utilization, and client onboarding.
    • Experience: Up to 1 years.
    • E Mechanical, Industrial Production, Mechatronics, Aerospace Engg.
    • Freshers from any reputed institute or up to 1 years of experience…

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Job Post Details

Customer Support Engineer - job post

jobmatchmaker consultancy
Bangalore City, Bengaluru, Karnataka
₹20,00,000 - ₹30,00,000 a year

Job details

Pay

  • ₹20,00,000 - ₹30,00,000 a year

Job type

  • Permanent
  • Full-time

Location

Bangalore City, Bengaluru, Karnataka

Full job description

Designation - customer support engineer

Experience 9-12 years

industry prefarance - aerospace/ manufacturing

KEY RESPONSIBILITIES

A. Customer Relationship & Satisfaction Leadership

– Own and manage the full portfolio of assigned customers, ensuring 100% of turnover is actively

followed and served.

– Organize and lead the processing of customer requests, suggestions, complaints and needs, ensuring

timely, closed-loop resolution.

– Be highly available and proactive toward customers, anticipating needs before they become issues.

– Ensure customer loyalty through proximity, responsiveness and consistent delivery of commitments.

– Lead periodic conference calls and business reviews with customers and manage collaboration through

their e-platforms and supplier portals.

– Review and drive improvement of customer score cards to achieve and sustain required customer

performance ratings.

– Act as the senior escalation point for critical customer issues, coordinating rapid response and

recovery.

B. Order & Delivery Management

– Animate, coordinate and follow customer orders through receiving, processing and export activities.

– Manage customer orders end-to-end, including order review and formal order acceptance.

– Coordinate across all sectors — Planning, Production, Quality, Procurement and Logistics — to ensure

quality and on-time deliveries.

– Follow and manage offsets, backlogs and open commitments, driving them to closure.

– Assist in reducing throughput / cycle time and lead-time improvement initiatives.

C. Commercial, Costing & Margin Management

– Control and monitor account margins, taking ownership of margin performance rather than only

supporting it.

– Lead price-increase and commercial negotiations with customers to optimize profitability.

– Construct and validate global costings, including identification of raw-material and special-process

sources.

– Contribute to the development of the account and business plan.

D. Cross-Functional Coordination & Industrialization

– Work closely with the CTO and COO teams on industrialization and productionizing of new and existing

parts.

– Coordinate the introduction of new products and engineering changes from quotation through to serial

delivery.

– Continuously update knowledge of the market, competitors and the Company's positioning.

E. Quality, Compliance & Customer Audits

– Represent the Company and lead the facilitation of customer qualification and quality audits.

– Ensure customer requirements, specifications and special process (e.g. NADCAP) flow-downs are

correctly captured and met.

– Support root-cause analysis and corrective action (e.g. 8D) for customer complaints and non-

conformances.

F. Reporting, Dashboards & Business Planning

– Establish and maintain the dashboards required by the C.C.S.O. for account and function performance.

– Prepare weekly reporting to the Executive Director / Business Development and monthly reports to the

CEO.

– Present account status, risks and opportunities in management and customer reviews.

G. Team Leadership & People Development

– Guide, mentor and review the work of Customer Service Engineers and Assistant Customer Service

Engineers.

– Set priorities, share best practices and build customer-service capability across the team.

– Deputize for the C.C.S.O. on customer matters when required.

H. Continuous Improvement & Risk Management

– Identify and mitigate delivery, quality and commercial risks across the customer portfolio.

– Drive continuous improvement actions that raise service levels, reduce cost and shorten cycle time.

COMPETENCIES & SKILLS

Technical

– Strong command of the Company's manufacturing techniques and processes.

– Ability to read engineering drawings and GD&T; familiarity with special processes and material sources.

– Knowledge of aerospace quality standards (e.g. AS9100) and customer supplier portals / e-platforms.

– Costing, margin analysis and proficiency with ERP and reporting / dashboard tools.

– Understanding of export documentation and Incoterms.

Behavioural & Leadership

– Excellent communicator in English, written and spoken; confident in customer-facing settings.

– Strong technical–commercial acumen and the ability to propose and defend account strategy to the

C.C.S.O.

– Leadership, mentoring and cross-functional coordination skills.

– Proactive, customer-obsessed, and effective under pressure with strong ownership and

Pay: ₹2,000,000.00 - ₹3,000,000.00 per year

Work Location: In person

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