Air Hostess jobs in Delhi

A. Key Accountabilities
Base Operations & Performance:
Operational Excellence

• Contributing towards the maintenance of defined OTP levels Coaching and counselling

allocated crew.

• Conducting daily crew briefings as defined in performance indicators – creating a service focus

and customer delight with each crew set. Meeting with crew post-flight to enquire about the
flight and customer feedback.

• Assisting in the implementation of measures to improve NPS ensuring timely corrective action.

Communicating with crew – sharing ways to provide outstanding service, grooming excellence,
appreciation for acts of service on board, willingness to cooperate during exigencies etc.

• Assisting in managing crew availability as defined in performance indicators.
• Assisting in conducting inquiries on discipline cases as per the defined process.
• Highlighting delays in grounded crew.
• Sharing appreciation and ensuring updating to crew files
• Providing objective and timely inputs as defined in the process of crew promotion, contract

renewal, and probation confirmation.

• Assisting with situational/operational exigencies, over and above day-to-day operations, as and

when required.
Safety:

• Reiterate safety updates to allocated crew.
• Contribution towards adherence to DGCA regulations, and conformance to audits.
• Escalating violations based on defined SOPs.

Crew Engagement

• Ensuring attendance by allocated crew and ground teams in periodic engagement activities.
• Understanding and addressing day-to-day crew concerns – including but not limited to hotel,

transport, compensation, uniforms etc.

• Monitoring inputs by crew on internal communication platforms, recommending corrective

action where required.
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Rostering:

• Communication of emergency leave requests by crew.
• Crew Training: Assisting in the implementation of planned interventions

Administration:

• Maintaining smooth operations at respective base and adherence to SOPs
• Liaising with inter and intra departmental stakeholders for enhanced effectiveness
• Coordinating with all stakeholders – internal and external – on matters related to crew and

operations
People Management & Development:

• Managing and developing crew and ground reportees

Providing objective input based on performance and potential for the growth and development of
reportees.
B. Skills/Qualities Required
Functional Competencies Behavioral Competencies
Knowledge of Inflight Base Operations Excellent Communication skills – body
language, oral, written
Knowledge of Cabin Crew operations Empathic; even temperament; respectful
and builds trust
C. Educational Requirements
Education Mandatory: Graduate in any discipline
Preferred: Postgraduate in Management | Ops
D. Key Eligibility Criteria

• 10 years of flying experience
• Minimum 3 years in an in-flight people management role, with flying experience as

cabin manager or cabin executive.