An Oem jobs in Delhi
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- Work from home
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Job Post Details
Technical Support Engineer – Network Security - job post
Job details
Pay
- ₹3,50,000 - ₹5,50,000 a year
Job type
- Full-time
Location
Benefits
Pulled from the full job description
- Work from home
Full job description
● On-Site Infrastructure Management: Oversee the daily operations, administration, and troubleshooting of the deployed Fortinet solutions (FortiGate, FortiSwitch, FortiAP) and SD-WAN architecture at the customer site.
● Incident & amp; Ticket Resolution: Actively monitor, pick up, and resolve Helpdesk tickets from customer users/IT teams within the defined Service Level Agreements (SLAs).
● OEM Collaboration: Coordinate directly with Fortinet TAC (Technical Assistance Center) and other OEM support teams to escalate and resolve complex technical issues, ensuring SLA timelines are strictly met.
● On-Site & Remote Support: Be physically present at the customer site to handle hardware replacements, cabling, physical troubleshooting, and local deployments, while also supporting remote branch sites as required.
● Reporting & amp; Documentation: Provide daily/weekly network health, incident, and performance reports to the Reporting Manager and customer's IT stakeholders. Maintain up-to-date network diagrams and configuration backups.
● Team Collaboration: Work closely with the internal network engineering and management teams to align on security policies, upgrades, and scheduled maintenance windows.
● Fortinet certification must required.
Interested candidate may send your resume the registered email id or call on mentioned no during working hrs Monday to Saturday 10:30 am to 6:30pm
Regards
Himani Chopra
9654141736
himani.chopra@erisk.in
Pay: ₹350,000.00 - ₹550,000.00 per year
Benefits:
- Work from home
Work Location: In person