Application Support jobs in Mumbai, Maharashtra
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- Violet Infosystems Private LimitedMalad, Mumbai, Maharashtra
- Provident Fund
- Research and identify solutions to users’ concerns/issues regarding software applications.
- Follow up with clients to ensure their applications are fully…
- ICONIC BUSINESS SOLUTION LLPMumbai, Maharashtra
- Strong understanding of databases and application support processes.
- Provide L1/L2 technical and application support to customers.
- ICONIC BUSINESS SOLUTION LLPMumbai, Maharashtra
- Strong understanding of databases and application support processes.
- Provide L1/L2 technical and application support to customers.
Application Support Engineer
Often replies in 3 daysOrbitouch Outsourcing Private LimitedMumbai, Maharashtra- Provident Fund
- Experience in production support, incident management, and application monitoring.
- Oversee day-to-day L1 support operations across multiple banking application…
- Brainworx InfovisionMumbai, Maharashtra
- Offer direct customer service and technical support to user through phone, email and in-person.
- Technology: MS-SQL Server / SQL Queries must .
- View all Brainworx Infovision jobs - Mumbai, Maharashtra jobs
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- DEPT®Mumbai, Maharashtra
- Paid time off
- Provident Fund
- This is a customer-facing support role that combines technical troubleshooting, application monitoring, and operational support.
- Knowledge of HTML and CSS.
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- Kyzer Software India Pvt LtdMumbai, Maharashtra
- Addressing Vulnerability assessment Points shared by the clients.
- Proficiency in writing SQL Queries.
- Data Extraction from various systems.
View similar jobs with this employerAccentureMumbai, Maharashtra- Expected to build knowledge and support the team.
- This role requires a proactive approach to monitoring system performance, identifying anomalies, and ensuring…
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- Kemar Port Automation Pvt LtdThane, Maharashtra
- Paid sick time
- Provident Fund
- Provide L1/L2 technical support for enterprise applications and software products.
- Escalate unresolved issues to higher-level support or engineering teams…
- Avhan Technologies PVt LtdMumbai, Maharashtra
- Provident Fund
- Handle customer relations in a professional manner, Ensure Client satisfaction in terms of tech support and well as business support.
- Kohinoor Techno Business SolutionsMumbai, Maharashtra
- Paid time off
- Paid sick time
- Provident Fund
- Provide L2 production support for Capital Market applications.
- Prepare operational documentation and support runbooks.
- BirlaSoftMumbai, Maharashtra
- Provide level 2 support to the business applications as per SLA.
- In depth understanding and experience of supporting portal applications.
- ComUnus Technologies Pvt LtdMumbai Suburban District, Maharashtra
- * Serve as the first point of contact for Partners across the territory who have customer’s inquiries, requests or issues relating to KL products or services;…
- View all ComUnus Technologies Pvt Ltd jobs - Mumbai Suburban District, Maharashtra jobs - Application Support Engineer jobs in Mumbai Suburban District, Maharashtra
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- Kalpataru Computer ServicesGoregaon, Mumbai, Maharashtra
- Be the first line of defense, and find the root cause of an application malfunction,.
- Bachelors degree in Computer Science, Engineering or related field.
- TeslaMumbai, Maharashtra
- +2 years of support engineering experience working in a globally distributed enterprise level systems.
- The ideal candidate will have a good balance of building…
- View all Tesla jobs - Mumbai, Maharashtra jobs
- Salary Search: Application Support Analyst salaries in Mumbai, Maharashtra
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- Violet Infosystems Private LimitedMalad, Mumbai, Maharashtra
- Provident Fund
- Research and identify solutions to users’ concerns/issues regarding software applications.
- Follow up with clients to ensure their applications are fully…
Job Post Details
Application Support Engineer - job post
Malad, Mumbai, Maharashtra
₹4,20,000 - ₹9,00,000 a year
Job details
Pay
- ₹4,20,000 - ₹9,00,000 a year
Job type
- Permanent
- Full-time
Location
Malad, Mumbai, Maharashtra
Benefits
Pulled from the full job description
- Provident Fund
Full job description
Open Position: Application Support Engineer
Location: Malad (West), Mumbai
Experience: 2 Years to 6 Years
Qualification: Graduate
Only Mumbai Suburban-based location (Dahisar to Dadar) candidates apply for the Position.
You can also contact on: 9372974661 / 8928772622 / 7021155918
We are working 6 days, i.e., from Monday to Saturday.
Job Description:-
- Research and identify solutions to users’ concerns/issues regarding software applications.
- Diagnose and troubleshoot product-related issues, including account set-up.
- Ask customers targeted questions to understand the root of the problem quickly.
- Track Application issues through the resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
- Proper and timely escalation of unresolved issues to appropriate internal teams.
- Provide prompt and accurate resolution feedback to customers' concerns.
- Proactively raising the concerns/gaps identified.
- Refer to internal databases or external resources to provide accurate technical solutions.
- Ensure all issues are properly logged.
- Keep all required stakeholders updated on the status of priority issues raised.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their applications are fully functional after troubleshooting.
- Identify the area where training is required for customers/teams internally.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Build and maintain cordial relationships with clients.
Requirements:-
- Good Communication
- Application / Software Support
- Email Etiquette
- Technical Skills
- Ticketing Tools
- SQL Database Queries
- Advanced Excel
- Implementation Support
- Help Desk Support / Remote Support
- Implementation Manager
Job Types: Full-time, Permanent
Pay: ₹420,000.00 - ₹900,000.00 per year
Benefits:
- Provident Fund
Work Location: In person
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