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Application Support jobs in Mumbai, Maharashtra

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    • Outstanding support engineers combine their IT expertise with exceptionally high standards in customer support.
    • Prepare accurate and timely reports.
    • View all Timelabs jobs - Mumbai District, Maharashtra jobs - Application Support Engineer jobs in Mumbai District, Maharashtra
    • Salary Search: Application Support Engineer(HRMS) salaries in Mumbai District, Maharashtra
    • This is a customer-facing support role that combines technical troubleshooting, application monitoring, and operational support.
    • Knowledge of HTML and CSS.
    • Previous internship or academic projects related to application support or software development.
    • Provide first-level support to end-users, addressing inquiries…
    • Application support with Basis knowledge of Unix/Linux, Java, message queue, Oracle SQL.
    • Collaborate with the team to meet project objectives.
    • Ensure applications are working seamlessly.
    • Troubleshoot and resolve issues reported by clients related to our applications and software products.
  • View similar jobs with this employer
    • Expected to build knowledge and support the team.
    • Contribute to continuous improvement initiatives aimed at optimizing support processes.
    • Ability to grasp functional knowledge of application.
    • Handover to Paris teams if knowledge and skills are not available in ISPL.
  • View similar jobs with this employer
    • Previous internship or academic projects related to application support or software development.
    • Provide first-level support to end-users, addressing inquiries…
    • Be the first line of defense, and find the root cause of an application malfunction,.
    • Bachelors degree in Computer Science, Engineering or related field.
    • Providing technical and functional support.
    • Creating and enriching the application document framework.
    • Ability to understand, explain and support change.
    • Provide L1/L2 application support, troubleshoot Oracle PL/SQL applications, resolve production issues, and coordinate with development and client teams.
    • Monitor application health using monitoring tools.
    • Monitor business applications and ensure high availability.
    • Good knowledge of SQL (Oracle/MS SQL Server).
    • Certification on Netsuite functional.
    • Create dashboards, and set up saved searches.
    • Application Support Engineer: 1 year (Preferred).
    • Provide advanced technical support for troubleshooting and resolving application-related incidents • Collaborate with cross-functional teams to ensure timely…
    • Ensure applications operate effectively and meet service commitments.
    • Design and code applications in accordance with functional and technical programming…

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Job Post Details

Application Support Engineer(HRMS) - job post

Timelabs
Mumbai District, Maharashtra•Hybrid work
From ₹2,40,000 a year

Job details

Pay

  • From ₹2,40,000 a year

Job type

  • Permanent
  • Full-time

Location

Mumbai District, Maharashtra•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Internet reimbursement
  • Provident Fund
  • Work from home

Full job description

Job Description:

We are looking for a dedicated support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team.

To ensure success as a support engineer, you should exhibit extensive experience in providing IT support to customers in a fast-paced setting. Outstanding support engineers combine their IT expertise with exceptionally high standards in customer support. The support engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Responsibilities:

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate information/solution to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity.

Requirements:

  • A bachelor's degree in computer science, information technology, or similar.
  • Minimum 1 year of experience as a software support engineer.
  • Proven working experience in software support, IT support or as a technical engineer
  • Strong analysis and problem-solving skills
  • Learn and gather in-depth knowledge of the product.
  • Excellent written and verbal communication skills
  • Excellent client-facing skills. Must be able to communicate politely and patiently with customer.
  • Must be Self-motivated, disciplined and a very good team player.
  • Proficiency in documenting processes and monitoring performance metrics.
  • Ability to relay important application feedback to cross functional teams and departments

Pay: From ₹240,000.00 per year

Benefits:

  • Internet reimbursement
  • Paid time off
  • Provident Fund
  • Work from home

Work Location: Hybrid remote in Mumbai, Maharashtra (Mumbai, Mumbai District)

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