We are seeking an experienced, result-oriented, and patient-focused Skin, Hair & Laser Counselor to join our growing clinic. The ideal candidate will possess strong expertise in dermatology, hair restoration, hair transplant procedures, laser treatments, and aesthetic services. This role requires a combination of clinical understanding, patient counseling, and sales excellence to guide patients through their treatment journey while achieving business objectives.

Key ResponsibilitiesConsultation & Patient Counseling

Conduct detailed skin and hair assessments through visual analysis and diagnostic tools.
Understand patient concerns related to skin conditions, hair loss, hair restoration, laser procedures, and aesthetic treatments.
Provide personalized consultations and recommend suitable treatment plans.
Educate patients about treatment options, procedures, expected outcomes, timelines, risks, and aftercare requirements.

Hair Transplant & Laser Treatment Counseling

Counsel prospective patients regarding hair transplant procedures, benefits, expected results, and recovery timelines.
Explain various laser treatments, their suitability, benefits, and anticipated outcomes.
Collaborate with dermatologists, hair transplant surgeons, and laser technicians to develop customized treatment plans.
Support patients in making informed treatment decisions.

Sales & Revenue Generation

Achieve monthly consultation conversion and revenue targets.
Promote and upsell treatment packages, aesthetic procedures, and skincare/haircare products.
Follow up with inquiries, leads, and prospective patients to maximize conversions.
Contribute to business growth through patient acquisition and retention strategies.

Patient Experience & Retention

Build and maintain strong patient relationships.
Conduct regular follow-ups to monitor treatment progress and address concerns.
Manage patient expectations with professionalism and empathy.
Encourage repeat visits, referrals, and long-term engagement.

Documentation & Coordination

Maintain accurate consultation records, treatment recommendations, and follow-up documentation.
Coordinate appointments and treatment schedules with doctors and clinic staff.
Ensure patient confidentiality and compliance with clinic policies and healthcare standards.

Professional Development

Stay informed about the latest advancements in dermatology, aesthetic medicine, laser technologies, and hair restoration procedures.
Participate in ongoing training programs and product knowledge sessions.

Clinic Standards

Maintain cleanliness, hygiene, and professional standards within the consultation area.
Adhere to all clinic policies, patient safety protocols, and service quality standards.

Qualifications & Requirements

Education

Bachelor's Degree in Cosmetology, Life Sciences, Healthcare, Dermatology, or a related field (preferred).

Experience

Minimum 3–4 years of experience in a Dermatology, Aesthetic, Hair Transplant, Cosmetic, Wellness, or Skin & Laser Clinic.
Proven experience counseling patients for skin, hair, hair transplant, and laser treatments.

Required Skills & Competencies

Strong knowledge of dermatological, aesthetic, laser, and hair restoration treatments.
Excellent communication, consultation, and interpersonal skills.
Strong sales aptitude with a proven track record of achieving conversion and revenue targets.
Exceptional patient relationship management and customer service skills.
Ability to confidently explain medical and aesthetic procedures in a clear and professional manner.
Proficiency in CRM systems and clinic management software.

Preferred Industry Background