Asian Institute of Medical Science jobs

Key Responsibilities

Patient Care & Customer Experience

• Ensure excellent patient experience by delivering prompt, courteous, and compassionate service.
• Handle patient complaints, grievances, and escalations professionally and ensure timely resolution.
• Monitor patient satisfaction scores and implement corrective action plans.
• Conduct regular patient rounds to proactively identify service gaps.
• Ensure VIP patients receive seamless coordination and personalized assistance.

Team Leadership

• Supervise, mentor, and guide Patient Care Executives, Front Office Executives, and Coordinators.
• Allocate daily responsibilities and prepare shift rosters.
• Monitor attendance, punctuality, grooming, and productivity of the team.
• Conduct induction and on-the-job training for new employees.
• Perform periodic performance reviews and coaching sessions.

Operations Management

• Oversee OPD, IPD, Admission, Discharge, and Appointment Management activities.
• Ensure smooth patient registration and timely appointment scheduling.
• Coordinate patient movement across departments to minimize waiting time.
• Monitor discharge turnaround time (TAT) and ensure timely completion.
• Ensure compliance with hospital SOPs and operational guidelines.

Coordination

• Liaise with Doctors, Nursing, Diagnostics, Pharmacy, Billing, Insurance, Housekeeping, Security, and Maintenance teams.
• Coordinate emergency patient movements and priority cases.
• Facilitate effective communication between patients, families, and healthcare providers.

Billing & Documentation

• Ensure accurate patient registration and documentation.
• Monitor billing accuracy, payment collection, and receipt generation.
• Coordinate with TPA/Insurance teams for cashless approvals and documentation.
• Ensure proper maintenance of patient records and confidentiality.

Quality & Compliance

• Ensure compliance with NABH standards and hospital quality protocols.
• Monitor adherence to infection control and patient safety guidelines.
• Conduct periodic audits of patient care processes and documentation.
• Ensure compliance with statutory and regulatory requirements.

Reporting & MIS

• Prepare daily, weekly, and monthly MIS reports.
• Monitor departmental KPIs and service quality metrics.
• Analyze patient complaints and recommend process improvements.
• Maintain departmental records and operational dashboards.

Continuous Improvement

• Identify opportunities to improve patient experience and operational efficiency.
• Participate in quality improvement initiatives.
• Recommend automation and process enhancements.
• Support accreditation and quality audits.

Required Qualifications

• Bachelor's Degree in Hospital Administration, Healthcare Management, Life Sciences, Nursing, or any Graduate.
• Master's Degree (MHA/MBA Hospital Administration) preferred.

Experience

• 6–10 years of experience in Patient Care Services, Hospital Operations, Front Office, or Customer Service.
• Minimum 2 years of experience in a Team Lead, Supervisor, or Incharge role.
• Experience in NABH-accredited multi-specialty hospitals is preferred.

Required Skills

Functional Skills

• Patient Care Services
• OPD & IPD Operations
• Patient Registration
• Appointment Scheduling
• Admission & Discharge Coordination
• Hospital Administration
• Medical Records Management
• Billing & Payment Coordination
• TPA & Insurance Coordination
• Patient Counselling
• Hospital Information System (HIS/EMR)
• Customer Service Excellence

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person