We are seeking an experienced, high-ownership Store Manager to oversee day-to-day retail operations, drive sales targets, and manage store administration across our flagship boutiques. The ideal candidate will possess a proven track record of operational leadership, staff development, inventory control, and customer relationship management within a luxury retail or high-end ethnic wear environment. You must thrive in a professional, growth-oriented, family-owned business culture.

Key Responsibilities & Deliverables

1. Store Operations & Administration

Operational Execution: Plan, direct, and streamline daily store activities to ensure seamless operations and high standards of visual presentation.

Roster & Resource Planning: Schedule staff shifts, assign daily duties, and manage overall floor attendance to optimize customer coverage.

Sales & Billing Oversight: Maintain meticulous daily sales records, oversee point-of-sale (POS) operations, manage bill clearances, and ensure financial accuracy.

Safe & Clean Environment: Maintain a clean, hygienic, elegant, and safe store environment for clients, visitors, and employees.

2. Sales Strategy, Analytics & Reporting

Target Achievement: Analyze sales figures, track store KPIs, and formulate tactical plans to achieve and exceed revenue targets.

Sales Forecasting: Study comparative historical sales data and current market trends to forecast future demand and plan operational readiness.

Direct Reporting: Provide regular operational updates, sales analytics, and performance reports directly to the Business Head.

3. Team Leadership, Training & Development

Capability Enhancement: Mentor, coach, and guide sales and floor staff to continuously elevate their performance, communication, and luxury selling techniques.

Cross-Training & Continuity: Implement comprehensive cross-training programs to ensure store productivity remains unaffected during staff absences.

Business Updates: Conduct regular team briefings on store performance, company initiatives, new collection launches, and policy updates.

4. Inventory Management & Merchandising Coordination

Stock Control & Audits: Monitor stock levels, track high-demand sample pieces, and ensure balanced inventory availability across all product categories.

Inventory Planning: Formulate inventory plans and coordinate restocking based on client footfall and seasonal demand cycles.

Production & Merchandising Liaison: Coordinate closely with in-store and factory merchandisers/production teams to ensure timely order dispatch and delivery to clients.

5. Client Experience & Reputation Management

Customer Relationship Management: Handle client feedback, inquiries, and complaints with tact, professionalism, and speed to safeguard the brand's premium reputation.

Brand Ambassadorship: Foster an atmosphere of warmth, luxury, and trust that reflects the heritage and prestige of our brands (Marwar, Payal Keyal Couture, Asiana).

Key Performance Indicators (KPIs)

Store Revenue vs. Target: Monthly and annual store sales target achievement.

Operational Efficiency: Flawless inventory accuracy, timely bill clearance, and zero audit discrepancies.

On-Time Delivery: High rate of on-time order delivery in coordination with factory merchandising.

Customer Satisfaction: High rate of positive customer feedback and prompt resolution of grievances.

Team Productivity: High individual sales productivity and low staff turnover.

Candidate Profile & Qualifications

Education:

Graduate degree in any discipline with 10–12 years of relevant experience in retail/store management.

OR Management Graduates (MBA / Post-Graduate Diploma in Retail/Fashion Management) with 8–10 years of progressive retail management experience.

Industry Experience: Prior experience in luxury retail, high-end ethnic wear, bridal couture, or designer apparel boutiques is strongly preferred.

Culture Fit: Must have a stable career record with proven adaptability to work efficiently in a dynamic, family-owned business environment.