BPO jobs in Kochi, Kerala
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- EINSATZ TechnologiesKochi, Kerala
- Provident Fund
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.).
- We are looking for a skilled Call center Manager to supervise…
- NSK LogisticsInfopark-Kochi, Kochi, Kerala
- Health insurance
- Commuter assistance
- Provident Fund
- Team Leader(BPO Non voice).
- Experience: Minimum 5 years of experience in any BPO Non voice* with at least *2 years of Team handling experience especially in…
- PracticeSuite India Private LimitedKochi, Kerala
- 1+years’ experience in hard core voice support, supporting international clients.
- Excellent communication skills both oral and written.
- Autumn roomsKochi, Kerala
- Serve as the primary point of contact for assigned customers to ensure successful onboarding, adoption, and satisfaction.
- Job Types: Full-time, Permanent.
- Pali Media Pvt.Ltd (Asian Media Group)Edapalli, Kerala
- Paid sick time
- Meet daily and weekly sales targets.
- Persuasive communication skills with a sales-driven mindset.
- We are a UK-based media publishing house, and we're looking…
- AURA ONE SOLUTIONS (OPC) PRIVATE LIMITEDKochi, Kerala
- Provident Fund
- We looking for a Customer Support Executive for the International Market who can provide excellent relationship with clients through calls, emails, WhatsApp,…
- Fujisoft VKochi, Kerala
- Paid time off
- Provident Fund
- We are hiring for RBL bank.
- Send CV on WHATSAPP at 9007 210 189.
- Requirements: UNDER GRADUATE (12th)* or Graduates.
- Shift timing : 9:30AM to 6:30PM.
- DBS BankKochi, Kerala
- As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.
- BVKochi, Kerala
- Health insurance
- Provident Fund
- Serve as the primary point of contact for corporate clients, understanding their requirements and ensuring accurate and timely service delivery.
- Nidi business ConsultancyKochi, Kerala
- Food provided
- Managing a team of agents, ensuring smooth call center operations, and providing excellent customer service.
- Motivating and inspiring team members to maintain…
- Charter BPO Solutions Pvt LtdKochi, Kerala
- Commuter assistance
- We are looking for Data Entry Executives.
- Conduct structured online research using search engines, databases, and verified sources.
- AURA ONE SOLUTIONS (OPC) PRIVATE LIMITEDKochi, Kerala
- Respond to customer queries via phone, email, and chat in a timely and professional manner.
- Handle customer complaints and provide appropriate solutions within…
- AURA ONE SOLUTIONS (OPC) PRIVATE LIMITEDKochi, Kerala
- Respond to customer queries via phone, email, and chat in a timely and professional manner.
- Handle customer complaints and provide appropriate solutions within…
- PaywintKochi, Kerala
- Paid time off
- Paid sick time
- Flexible schedule
- We are looking for a responsible and proactive Night Support Supervisor to manage our Chat and Voice Support operations.
- Good monitoring and reporting skills.
- Luxon TATAKochi, Kerala
- Health insurance
- Provident Fund
- We prefer candidates having automobile service customer care handling experience.
- Pay: ₹30,000.00 - ₹40,000.00 per month.
- View all Luxon TATA jobs - Kochi, Kerala jobs
- Salary Search: Customer Care Manager salaries in Kochi, Kerala
- See popular questions & answers about Luxon TATA
- Cliniqon RCM Pvt LtdKochi, Kerala
- Food provided
- Health insurance
- Provident Fund
- We are seeking an experienced and results-driven Global Recruitment Manager to lead talent acquisition operations across India and the Philippines.
- View all Cliniqon RCM Pvt Ltd jobs - Kochi, Kerala jobs
- Salary Search: Recruitment Manager salaries in Kochi, Kerala
Job Post Details
Job details
Pay
- Up to ₹80,000 a month
Job type
- Full-time
Location
Kochi, Kerala
Benefits
Pulled from the full job description
- Provident Fund
Full job description
We are looking for a skilled Call center Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
Responsibilities
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
Pay: Up to ₹80,000.00 per month
Benefits:
- Provident Fund
Experience:
- Call center: 4 years (Preferred)
- Customer service: 3 years (Preferred)
Work Location: In person
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