Back Office Operations in Bank jobs in Mumbai, Maharashtra

Job Title

Operations Executive - Wholesale Banking Operations

Business Unit

Operations

Reporting To

Authorizer WBO Operations

Job Function and Role Type

Wholesale Banking Operations, Individual Contributor

Version No

2.0

Job Purpose

Process transactions accurately and within timelines while ensuring compliance with laid-down processes. Monitor suspense accounts, submit control statements, and ensure zero customer complaints.

Key Responsibilities

Payment Operations

Acknowledge and verify vendor and travel claims; Scan and upload images in VBMS within TAT; Generate and file reports for tracking and claims; L Discharging Duties (Examples Listed Below); Collaborate with customers, sales, collection, credit, RIC, admin, branch banking, and operations teams; RMS/Archival System For Record Maintenance Purpose; Close IDPMS/EDPMS and resolve unreconciled entries; Conduct receipt of login files, barcoding, and credit parameter checks; Complete TOS checklist and initiate scanning; Store approved files and destroy outdated files as per guidelines; Receipt Of Pre-Disbursement File; Mark FTNR in Loan Origination System; Initiate disbursement and check delivery status; Scan files, index in IDEA-RAS, and maintain courier records; Handle customer queries and update registers; House/ECS Mandates/Standing Instruction Orders; Print and dispatch No Objection Certificates; Update and dispatch post-due documents; Maintain TAT and ensure safe custody of records; Laundering Guidelines Are Meticulously Followed; Ensure timely processing of account opening forms; Track and process account opening forms and CASA instructions; Opening Forms And CASA Instructions; Dispatch forms and instructions to mapped CPU; Ensure Know Your Customer and Anti-Money Laundering compliance.

l discharging duties) (examples listed below)

RMS/Archival system for record maintenance purpose.

Receipt of Pre- Disbursement file.

House/ECS mandates/Standing Instruction orders.

Laundering guidelines are meticulously followed.

Opening Forms and CASA Instructions.

Education:

Graduate, preferably in banking or related field.

Certifications:

NISM Certification (Optional), JAIIB/CAIIB (Optional).

Key Competencies

Banking product knowledge, planning and organizing, communication, computer literacy, customer service.

Major Stakeholders

Customers, sales, collection, credit, RIC, admin, branch banking, and operations teams.

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch