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Back Office jobs in Mumbai, Maharashtra

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Back Office Manager - Operations
Mumbai, Maharashtra
₹7,00,000 - ₹9,00,000 a year
Full-time

Job details

Here’s how the job details align with your profile.

Pay

₹7,00,000 - ₹9,00,000 a year

Job type

Full-time

Full job description

Requirements


Back Office Manager - Operations

Key Responsibilities:

  • Team Management & Leadership:
    • Lead, supervise, and motivate a team of back-office associates, ensuring high levels of productivity and engagement.
    • Provide training, coaching, and performance feedback to ensure consistent improvement and skill development.
    • Manage staffing levels and schedules to ensure the back office is adequately resourced at all times.
  • Process Optimization & Efficiency:
    • Identify, recommend, and implement process improvements to enhance operational efficiency and reduce costs.
    • Work closely with other departments to understand requirements and ensure seamless integration between back office and front office teams.
    • Monitor and track performance metrics to identify opportunities for process enhancements.
  • Quality Assurance & Compliance:
    • Oversee and ensure adherence to established quality standards and operational processes.
    • Conduct regular audits and reviews of back-office tasks to ensure that services are delivered in line with client expectations and contractual agreements.
    • Ensure compliance with company policies, industry regulations, and data privacy standards.
  • Operational Reporting & Documentation:
    • Prepare and present regular reports on back office operations, including performance metrics, service delivery, and process improvements.
    • Maintain accurate documentation of operational procedures, policies, and protocols.
  • Client Relationship & Support:
    • Work with front-office teams to address client concerns, ensure timely resolutions, and contribute to maintaining client satisfaction.
    • Address escalated issues, and ensure that all back-office operations meet client requirements and SLAs (Service Level Agreements).
  • Budget & Resource Management:
    • Monitor the back-office budget, identify areas for cost control, and manage operational expenditures.
    • Ensure optimal utilization of resources to meet operational goals without compromising quality.
  • Problem Solving & Conflict Resolution:
    • Proactively address any issues or challenges related to back office operations, ensuring they are resolved in a timely manner.
    • Handle escalations from team members or clients related to back-office functions and processes.
  • Cross-Functional Collaboration:
    • Work closely with other departments (e.g., HR, IT, Finance) to ensure the smooth operation of BPO services and to streamline internal workflows.
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