Banking Application Support jobs in Mumbai, Maharashtra
- Kalpataru Computer ServicesGoregaon, Mumbai, Maharashtra
- Be the first line of defense, and find the root cause of an application malfunction,.
- Bachelors degree in Computer Science, Engineering or related field.
- PinnacleUMumbai, Maharashtra
- Escalation Management: Identify complex technical or service requests, document details meticulously, and route them to the appropriate second-line support or…
View similar jobs with this employerKotak SecuritiesMumbai, Maharashtra- The ideal candidate will have strong domain knowledge of payment products, regulatory guidelines, and banking systems.
View similar jobs with this employerWipro LimitedMumbai, Maharashtra- O Understanding and assessing the risk of the application.
- Provide product support and resolution to clients by performing a question diagnosis while guiding…
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- JPMorganChaseMumbai, Maharashtra
- Support with other team's banking related tasks as and when required.
- Prior experience in banking operations (cash operations/branch ops/service operations).
- DBS BankMumbai, Maharashtra
- Manage Priority Sector Lending Operations responsible for specific loan products – Co lending, BC Lending, Direct Assignment deals.
View similar jobs with this employerJPMorganChaseMumbai, Maharashtra- Build productive working relationships with internal stakeholders to support mutually beneficial outcomes.
- Apply cultural intelligence and data and technology…
- PinnacleUMumbai, Maharashtra
- 8-15 years in IT application support, with at least 3 years leading an application support function.
- Sourcing & Team Management: Proven track record of building…
- Kotak SecuritiesMumbai, Maharashtra
- Serves as a knowledge and support channel on Sky Serve for employees requiring process clarification and assistance.
- Kotak SecuritiesMumbai, Maharashtra
- Serves as a knowledge and support channel on Sky Serve for employees requiring process clarification and assistance.
- HDFC BankMumbai, Maharashtra
- No of direct reportees: Nil.
- Ensure competent, consistent service delivery.
- Meet productivity targets: service levels, call handling time, quality.
- Kotak SecuritiesMumbai, Maharashtra
- Perform quality checks and sample-based reviews of operational transactions across various banking operations processes.
- JPMorganChaseMumbai, Maharashtra
- Embark on an exciting journey at JPMorganChase, where your role will be pivotal in managing complex cash movements and funding for demand deposit accounts.
- HDFC BankMumbai, Maharashtra
- Promote digital banking for superior service.
- Enhance customer relationships while promoting digital banking and achieving portfolio benchmarks.
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- Standard CharteredMumbai, Maharashtra
- Provide professional accurate and timely support to client Advisors.
- Assist assigned RMs to achieve financial targets by providing strong support to them.
- DBS BankKanjurmarg, Mumbai, Maharashtra
- The role involves end-to-end ownership of reconciliation activities, timely identification and resolution of exceptions, stakeholder coordination, and support…
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Job Post Details
Application Support
Application Support
Job details
Full job description
Education:
Bachelors degree in Computer Science, Engineering or related field
Job Skills
Experience of Supporting Software Applications
Experience in writing SQL queries to understand data and resolve issues
Experience in managing Severity Tickets
Knowledge of Banking and Capital Markets a big plus
Possess sound analytical skills to quickly identify cause and effect relationships
Knowledge in Linux and Windows Operating System.
Sound written & verbal communication skills
Responsibilities
Understand the product and associated stakeholders thoroughly.
Understand Customer operational environment and needs
Keep Customer at the forefront of all requests and advocate Customer’s needs
Be the first line of defense, and find the root cause of an application malfunction,
Solve issues and escalate to the next level for solution.
Engage with internal development teams to find suitable solutions and get closure
Have the foresight to anticipate and address potential issues before they become issues
Support customers through various means of communication including onsite, email, phone, chat, etc
Identify, resolve or manage the resolution of system issues
Own and track tasks within SLAs and manage issues as per Escalation Matrix