We are looking for an organised and detail-oriented Operations Sr. Executive – Agency Billing & Monitoring to manage billing, reconciliation, payment monitoring, attendance tracking, and agency coordination for assigned regions across US-based daycare centres.

The role involves managing the complete monthly billing cycle, from agreement tracking and billing preparation to reconciliation, agency follow-ups, attendance filing, and payment recording. The candidate will regularly coordinate with US-based client centres, business owners, and agencies.

Key Responsibilities

Track and maintain child-level agency agreements and follow up with centres regarding upcoming expirations and renewals.
Prepare monthly billing workings and compare them with billing system setups.
Prepare and share suggested billing changes with centres and track responses.
Reconcile billed amounts with actual billing after the billing run and communicate any variances.
Reconcile agency payments against billed amounts at the child level.
Identify and categorise payment variances and follow up with agencies regarding short payments.
Flag family co-pay obligations and obtain confirmation from the respective centres.
Record agency payments in the billing system after bank clearance and internal approval.
Monitor attendance for assigned agencies and cross-check system records against agency portal data.
Coordinate with centres to resolve attendance discrepancies.
File attendance on agency portals within specified submission deadlines.
Maintain a master tracker covering all open and closed activities throughout the monthly cycle.
Communicate billing workings, discrepancies, follow-ups, and updates clearly with client centres, business owners, and agencies.
Build and maintain automated working files and trackers using MS Excel, Power Query, and other automation tools.

Required Skills & Experience

2–6 years of experience in Billing Operations, Accounts Receivable, Finance Operations, or Finance Back-Office processes.
Good understanding of basic finance concepts, including debits & credits, accounts receivable, billing, reconciliation, and billing adjustments.
Advanced knowledge of MS Excel and Power Query.
Experience working with process automation tools.
Excellent written and spoken English, as the role involves regular communication with US-based stakeholders.
Strong reconciliation, analytical, and problem-solving skills.
Ability to manage multiple deadlines and activities within a structured monthly billing cycle.
Strong attention to detail and ability to coordinate with multiple stakeholders.

Good to Have

Experience working in a US-based process or US working environment.
Familiarity with US government/agency portals and systems.
Previous experience in a BPO/KPO environment handling US clients.
B.Com / M.Com / MBA Finance qualification.
CA Inter / CMA Inter candidates will be preferred.

Preferred Candidate Profile

Candidates with hands-on experience in Accounts Receivable, Billing Operations, Reconciliation, Payment Monitoring, Advanced Excel, and US Client Processes will be highly preferred.

Pay: ₹40,000.00 - ₹70,000.00 per month

Work Location: In person