Bpo Team Leader jobs in Bengaluru, Karnataka

Key Responsibilities:

• Required Skills Qualifications Experience 5 7 years of experience in Environment Management Change Management or Release Coordination roles Technical Tools Expertise Hands on experience with ServiceNow Change Incident Request modules Working knowledge of JIRA Hands on experience MS Project Strong understanding of ITIL processes and best practices Experience in patch management release coordination and environment lifecycle management Core Competencies Excellent communication and stakeholder management skills Strong attention to detail Ability to manage high volume coordination activities under tight timelines Proven capability to handle triage calls and critical production scenarios Strong problem solving and decision making skills Preferred Qualifications Exposure to automation tools scripting or process automation initiatives

Preferred Skills: