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Bpo Team Leader jobs in Pune, Maharashtra

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    • Manage and lead a team in an inbound voice process.
    • Conduct regular team briefings, coaching, and performance reviews.
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    • Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
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    • Supervise a team of 10-15 Leasing Professionals, ensuring each team member has the tools, training, and support to succeed.
    • Ability to manage escalations and motivate team.
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    • Handle team attrition by driving employee engagement and retention initiatives.
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Job Post Details

BPO Team Leader
Jobmate
Pune, Maharashtra
₹5,00,000 - ₹5,50,000 a year
Full-time
Apply now

Job details

₹5,00,000 - ₹5,50,000 a year
Provident Fund
Full-time
Pune, Maharashtra

Full job description

Key Responsibilities:

  • Manage and lead a team in an inbound voice process.
  • Monitor team performance and ensure achievement of SLA and productivity targets.
  • Track and control shrinkage, attendance, and attrition.
  • Handle escalations and ensure high-quality customer service.
  • Conduct regular team briefings, coaching, and performance reviews.

Requirements:

  • Experience in BPO / Inbound Voice Process.
  • Strong understanding of SLA, shrinkage, and team performance metrics.
  • Excellent verbal and written communication skills.
  • Strong leadership, problem-solving, and people-management skills.

Job Type: Full-time

Pay: ₹500,000.00 - ₹550,000.00 per year

Benefits:

  • Provident Fund

Application Question(s):

  • What is Your Current C.CTC?
  • What is Your E.CTC ?
  • What is your Notice Period with current company?

Work Location: In person

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