Role: We are looking for an Associate Customer Support to bring transporters onto the SuperProcure platform and ensure they have a smooth and positive start with the system. You will guide transporters step-by-step, explain features and processes, and help them use the platform confidently in their day-to-day work.

You will build lasting relationships with transporters through regular follow-ups, take ownership of their queries, and coordinate with internal teams, including IT, to resolve issues on time. This role suits someone who enjoys speaking with people, explains things patiently, and has a genuine interest in software and user training.

Responsibilities

Onboard transporters onto the SuperProcure platform and ensure a smooth, positive experience as they get started.
Conduct training mainly over phone calls, guiding transporters step-by-step through the platform.
Explain platform features and processes clearly so transporters can use the system confidently for their daily activities.
Answer transporter queries during and after onboarding.
Build strong relationships with transporters through regular communication and timely follow-ups.
Encourage consistent and effective use of the platform after onboarding.
Understand transporter requirements and feedback, and work proactively to improve their experience and engagement.
Coordinate with relevant internal teams, including IT, on technical or system-related matters.

Requirements

Any graduate with 6 months to 2 years of experience with Interest in software, technology and user training.
Good verbal communication skills, confidence in speaking with transporters over the phone, and fluency in Hindi.
Comfortable making regular phone calls and interacting with different types of transporters.
Ability to explain information clearly and patiently to users.
Good listening skills and the ability to understand user requirements.
Willingness and ability to learn the software platform and understand its features and processes.
Basic problem-solving ability and a proactive approach to finding solutions.
Positive and approachable attitude with a willingness to help users.
Basic knowledge of Excel is mandatory (filters, sorting, simple formulas).
Prior experience in customer support, user onboarding or tele-calling (an added advantage).
Must have a laptop, stable internet connection, and a quiet space to make and attend calls.

About SuperProcure

SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions.

Indian logistics spent is 14% of GDP, against 7-9% in developed countries. This makes the Indian industries less competitive in the international market and extra spent for domestic consumers. The logistics inefficiency is driven by manual processes spread across multiple stakeholders who work in silos to complete transportation of goods. SuperProcure aims to revolutionize Indian logistics to save 1% of GDP spending and make India globally competitive, enabling collaboration on a single platform, and driving logistics efficiencies.

Our clients include some of the fortune 500 companies such as Tata Chemicals, Havells, KEI, ITC, Tata Consumers, Dawaat, L&T Constructions, MP Birla Corporation, many more.

SuperProcure is backed by IndiaMart & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized amongst the Top 50 Emerging start-ups in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech. More details about our journey can be found

Life @ SuperProcure

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 Billion logistics industry every day? DO APPLY.

Team: SuperProcure's success is fueled by our diverse & talented team of 150+ members, 50%+ of whom are women. Together, we collaborate with a shared passion for innovation and excellence. From visionary leaders & meticulous engineers to creative designers & customer support specialists, each plays a crucial role in our growth. We build lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge tailored solutions.

Culture:All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits: