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Bpo Technical Support jobs in Kolkata, West Bengal
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- Sysnet Global Technologies Pvt.LtdUnknown, West Bengal
- Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product .
- Titan CompanyKolkata, West Bengal
- Supervise the service centre operations by ensuring availability of spare parts and manpower while managing technical issues, customer escalations etc.
- Proclivity Digitech Pvt. LtdKolkata, West Bengal
- Escalate complex technical issues to the appropriate support team.
- The selected candidates will assist customers with ELD-related queries, provide technical and…
- BFEX10Kolkata, West Bengal
- Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
- Proclivity Digitech Pvt. LtdKolkata, West Bengal
- Provide technical support to agents, Team Leaders, and management.
- Salary: As per experience and technical expertise.
- Job Type:* Full-Time, Permanent.
- Proclivity Digitech Pvt. LtdKolkata, West Bengal
- Provide technical support to agents, Team Leaders, and management.
- Salary: As per experience and technical expertise.
- Job Type:* Full-Time, Permanent.
- Archetive SolutionsKolkata, West Bengal
- Eligibility: Minimum 4 years of experience preferably from BPO background.
- Experienced in Operation who are having excellent analytical and communication skill…
- NOVANECTAR SERVICES PVT. LTD.Kolkata, West Bengal
- Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
- Technext TechnosoftRemote in Kolkata, West Bengal
- Subject expertise and problem-solving skills required.
- Experience : 2+ Years Experience in IT & BPO company.
- Type of Employment Full time.
- View all Technext Technosoft jobs - Kolkata, West Bengal jobs
- Salary Search: KNE / KMT salaries
- Proclivity Digitech Pvt LtdSalt Lake, Kolkata, West Bengal
- Preferred Experience: International BPO, customer support, technical support, ELD, GPS, or telematics.
- Escalate complex technical issues to the appropriate…
- View all Proclivity Digitech Pvt Ltd jobs - Salt Lake, Kolkata, West Bengal jobs - Customer Support Coordinator jobs in Salt Lake, Kolkata, West Bengal
- Salary Search: Customer Support Executive (CSE) salaries in Salt Lake, Kolkata, West Bengal
- See popular questions & answers about Proclivity Digitech Pvt Ltd
Job Post Details
Sr. Customer Support Engineer
Unknown, West Bengal
Sr. Customer Support Engineer
Job details
Pay information not provided
Unknown, West Bengal
Full job description
Key Responsibilities:
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process
2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .
Qualifications
Diploma/Degree
Knowledge & Technical Skills
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .- Proficiency in hardware installation, troubleshooting, and maintenance.
- Familiarity with networking concepts, protocols, and troubleshooting.
- Experience with software installation, configuration, and support.
- Knowledge of antivirus software, firewalls, and security best practices.
Experience ( Relevant )
1-3 Yrs
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