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Customer Care Executive for Fintech and work from home - job post

Stepstones
Jayanagar, Bengaluru, Karnataka
₹17,000 - ₹45,000 a month

Job details

Pay

  • ₹17,000 - ₹45,000 a month

Job type

  • Permanent
  • Fresher
  • Full-time

Location

Jayanagar, Bengaluru, Karnataka

Benefits

Pulled from the full job description

  • Work from home

Full job description

  • Assisting Customers: Handling inbound and outbound [calls / emails / chats] to resolve customer queries, complaints, and requests efficiently.
  • Problem Solving: Guiding users through troubleshooting steps, billing inquiries, or product walkthroughs.
  • Data Management: Accurately logging customer interactions and updating records in our CRM database.
  • Quality Excellence: Meeting or exceeding key performance indicators (KPIs) such as Average Handling Time (AHT) and Customer Satisfaction (CSAT) scores.
  • Collaboration: Escalading complex issues to internal teams while maintaining ownership of the customer experience.

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹45,000.00 per month

Work Location: In person

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