Bpo jobs in Bengaluru, Karnataka

Senior Customer Success Executive – Email Support

Experience: Minimum 1 Year
Location: Bangalore
Employment Type: Full-Time
Work Mode: Work from Office

We are looking for a Senior Customer Success Executive – Email Support with a minimum of 1 year of relevant experience in customer support, email support, client servicing, or customer success. The candidate should have excellent communication skills and the ability to handle customer queries professionally through email.

Key Responsibilities

• Handle customer queries, concerns, and requests through email support.
• Provide accurate, professional, and timely responses to customers.
• Understand customer requirements and provide appropriate resolutions.
• Manage escalations and ensure issues are resolved within defined TAT/SLA.
• Follow up on pending customer queries and ensure timely closure.
• Coordinate with internal teams to resolve complex customer issues.
• Maintain proper records of customer interactions and resolutions.
• Ensure a high level of customer satisfaction through effective communication.
• Identify recurring issues and share relevant feedback with the concerned teams.
• Follow company policies, quality standards, and customer service procedures.
• Maintain professionalism while handling difficult or escalated customer situations.

Candidate Requirements

• Minimum 1 year of experience in Email Support, Customer Success, Customer Support, Client Support, or a related process.
• Excellent written and verbal English communication skills.
• Strong email drafting and comprehension skills.
• Good problem-solving and decision-making abilities.
• Ability to handle multiple queries and prioritize tasks effectively.
• Strong attention to detail and customer-focused approach.
• Good typing and basic computer skills.
• Proficiency in MS Office and email communication tools.
• Willingness to work from office in Bangalore.

Key Skills

Email Support | Customer Success | Client Handling | Customer Service | Query Resolution | Escalation Management | SLA/TAT Management | Email Communication | Problem Solving

Interested Candidates

Interested candidates can share their updated resume or contact the HR team for further details.

Contact: [8967210092]

Location: Bangalore

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Work Location: In person