Bpo jobs in Mumbai, Maharashtra

Designation: Customer Support Executive

Working days: 6 days working (Sunday Working) - Weekdays Off.

Working hours: 5am-2pm/7am-4pm/8am-5pm/11am-8pm/1pm-10pm

Location: SimplyTrip Mobility Solutions Pvt. Ltd., 222, Ajmera Sikova, off Lal Bahadur Shastri Marg, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086 ( https://maps.app.goo.gl/jNAj4PSRA8LEC7fV9)

Company Summary:
SimplyTrip is a Premium Bus & Luxury Car Rental Startup currently serving in Mumbai, Pune, Delhi and Bangalore. We’re working on building a consumer brand with exemplary service experiences along with a culture of striving for complete customer satisfaction. We’re looking to build an excellent team to help us go from being the biggest bus rental company in Mumbai to a leading Pan India Travel Brand

Job Description & Duties

1. Booking Management

• Manage booking updates, amendments, and cancellations as per customer requests.
• Ensure all changes are accurately recorded and communicated.
• Regularly follow up with customers to gather trip details and ensure a smooth travel experience.

2. Inbound Calls

• Handle incoming calls from customers efficiently and professionally.
• Provide accurate information about services, bookings, and trip details.

3. WhatsApp Chat Communication

• Respond promptly to customer inquiries via WhatsApp chat.
• Address questions, share booking details, and provide real-time assistance.

4. Complaints & Escalation

• Handle customer complaints with empathy and professionalism.
• Escalate critical issues to the appropriate team for prompt resolution.
• Ensure all complaints are closed within the defined Turnaround Time (TAT) target.
• Follow up with internal teams to expedite resolutions when necessary.

5. Feedback & Reviews

• Proactively request satisfied customers to leave positive Google reviews.
• Encourage feedback to enhance SimplyTrip’s online reputation.

Why work for SimplyTrip?
1) Work for a young & energetic startup, as we work towards building a Pan-India Bus Rental Brand
2) Work & improve with a very high-performing sales team, that uses sophisticated sales tactics that achieves revenue numbers above 2 Million USD in Revenue (16 Crore+)
3) Have the opportunity to grow & implement your skills in the Leadership, Process management, Planning, Reporting & Execution of projects
4) Personal Mentoring to help you grow your skills & responsibilities
5) Youthful culture that celebrates our successes
6) A ‘promote from within culture’ will see our best contributors grow exponentially.

Benefits:

• Opportunity to earn based on skill & rewarding incentive structure.
• Fast-paced - fast-growth work environment
• 100% Performance-linked growth in titles & responsibilities.
• Training opportunities in sales, management & leadership.
• High-Quality Workspace

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What is your Current CTC?
• What is your Expected CTC?
• What is your Notice period?

Work Location: In person