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Call Center jobs in Hyderabad, Telangana

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    • Consistently acheives call quality goals in order to meet client and customer satisfaction goals.
    • Answer inbound calls within the guidlines/goals established by…
    • View all Foundever jobs - Hyderabad, Telangana jobs - Customer Service Representative jobs in Hyderabad, Telangana
    • Salary Search: Customer Service Representative - India salaries in Hyderabad, Telangana
    • See popular questions & answers about Foundever
    • Call students and provide information about the company’s products and convince them to enroll.
    • Ensure all incoming calls are answered in a timely and…
    • Data Entry & Management: Accurately input, update, and maintain customer, financial, or operational data into company databases, CRM systems, or internal…
    • Huge Openings for International Voice Process.
    • Week off : 5 day working.
    • Telesales Executive is responsible for contacting prospective customers understainding their financial requirements, qualifying leads and generating business…
    • Office-based, call center, or remote setup depending on company policies.
    • A Customer Care Executive is the primary point of contact for customers, responsible…
    • Job Role: Customer Support Associate / Senior Customer Support Associate (Voice Process).
    • Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
    • The successful candidate should be accept ownership for customer satisfaction at the core of every decision and behavior.
    • Shift : Night shift (US rotational).
    • Manage moderately complex fraud and claims cases across multiple claim types and prioritize work effectively in a high-volume, call center environment.
    • Make outbound calls to Hotels, Restaurants, Cafés, and QSRs.
    • Identify and connect with restaurant owners, purchase managers, and decision-makers.
    • Telephone etiquette with call quality adherence.
    • Average wait time of patients during the call (Call holding).
    • Fixing appointments and enquiry visit conversion.
    • This call centre will contact various stakeholders and collect information and feedback periodically.
    • The call centre will be manned by Tele Calling Executives…
    • 0–2 years of experience in customer service, tele calling, or call center.
    • Hindi & English communication is a must.
    • Handle inbound and outbound calls.
    • Target Achievement: Meet daily, weekly, and monthly quotas for call volume, lead conversion, or sale.
    • We deliver an array of services including website…
    • Meet performance metrics related to call quality, customer satisfaction, and schedule adherence.
    • Job Role: Customer Support Executive (Voice Process).

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Job Post Details

Foundever logo
Customer Service Representative - India
Foundever
·
3.4
Hyderabad, Telangana
Fresher
Apply on company site

Job details

Pay information not provided
Fresher
Rotational shift, US shift
Hyderabad, Telangana

Full job description

Req ID#: 370222
Hyderabad, India, IN
Job Description:

About Us

Foundever India Pvt Ltd

Foundever is;
  • World€™s Leading BPO.
  • Handle 3 million contacts every day.
  • 60000 Employees Worldwide.
  • 145 centers in 27 countries.
  • 350 clients
  • 36 languages
  • Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Job Summary

Answer inbound calls within the guidlines/goals established by the client and management. Consistently acheives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Greetings from FOUNDEVER!!



Foundever is hiring for International Technical Support Voice Process.



Job Details:

1. Age: 18 years to 35 years

2. Minimum Qualification Intermediate (or +2 equivalent).

3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

4. Experience Any Under Grad or Graduate Freshers.

5. Communication skills: Exceptional Spoken skills in English

6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)

Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from the office.

Experience: Any Under Grad/Graduate Freshers can apply.



Job Profile:

1. International Voice (Technical Support)

  • Responsibility: Provide Technical Support to International Customers

  • Shift Timings: Should be flexible to work in US Rotational Shifts.

  • Desired Skills: Need Excellent Communication skills in English.

  • Must-Have strong Technical Knowledge(Hardware, Software, and networking Concepts)

  • Working Days: 5 days working

  • Weekly Offs: 2 Week Offs(Rotational and Split)

  • Transport: Home Pickup and Home Drop.

  • Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

You can refer your friends too!!!


Skills/Knowledge/Abilities

  • Call Center experience a plus
  • Provide a high quality and proactive service to both internal and external customers

Education

High school diploma or equivalent
Bachelors in a related field

Experience Target

  • Call Center experience a plus
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