Call Center jobs in Indore, Madhya Pradesh

Job Title: Customer Service Representative

Department: Customer Support / Operations

Reports To: Customer Service Manager

Job Summary:

We are looking for a Customer Service Representative to manage customer inquiries, provide product and service information, and resolve issues with a high level of professionalism. The ideal candidate is patient, empathetic, and able to communicate effectively to ensure customer satisfaction.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person

Provide accurate information about products, services, and policies

Resolve customer complaints efficiently and escalate issues when necessary

Process orders, forms, applications, and requests

Maintain customer records by updating account information

Follow up with customers to ensure resolution and satisfaction

Handle returns, refunds, or exchanges according to company policies

Meet individual and team performance targets (KPIs)

Collaborate with other departments to resolve complex issues

Required Qualifications:

High school diploma or equivalent (Bachelor’s degree preferred)

Proven experience in customer service or a related field

Strong communication and interpersonal skills

Ability to handle difficult situations calmly and professionally

Basic computer skills (CRM systems, MS Office, etc.)

Problem-solving and multitasking abilities

Preferred Skills:

Experience with customer service software (e.g., Zendesk, Salesforce)

Strong organizational and time management skills

Active listening and empathy

Ability to work in a fast-paced environment

Working Conditions:

Full-time/Part-time (as applicable)

Shift-based work may include evenings, weekends, or holidays

Office or remote work depending on company policy

Key Performance Indicators (KPIs):

Customer satisfaction score (CSAT)

First response time

Resolution time

Call handling time

Customer retention rate

Salary & Benefits (Optional Section):

Competitive salary

Health insurance

Paid time off

Incentives/bonuses based on performance

Job Types: Full-time, Part-time, Fresher, Permanent

Pay: ₹35,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person