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    • Handle incoming calls from customers efficiently and professionally.
    • Working days:* 6 days working (Sunday Working) - Weekdays Off.
    • View all SimplyTrip jobs - Ghatkopar West, Mumbai, Maharashtra jobs
    • Salary Search: Customer Service Representative salaries in Ghatkopar West, Mumbai, Maharashtra
    • Candidate must be able to join Immediately.
    • Must have Min one year BPO/Call Center Experience.
    • Job Types: Full-time, Permanent.
    • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution…
    • Speak with clients and understand their requirements.
    • Explain our photo & video editing services.
    • Maintain client relationships and coordinate with the team.
    • Place outbound calls to customers when required in line with Client / Company guidelines.
    • Work productively whilst maintaining exceptional call/data quality…
    • We're looking for someone who can handle inbound customer complaints with empathy - ensuring no customer has an unanswered query.
    • Fully on-site role, in Dadar.
    • Daily call volume and quality.
    • Make 20–25 high-quality outbound sales calls daily to warm/hot leads.
    • Location:* SimplyTrip Mobility Solutions Pvt Ltd, 222–225…
    • Handle customer queries through phone calls, emails, and chat channels.
    • This is a full-time, on-site role based in the Mumbai Metropolitan Region for a Customer…
    • Handle inbound customer calls professionally and efficiently.
    • We are looking for a Customer Support Executive - Back Office who will be responsible for…
    • In this role, you’ll work to resolve customer technical requests or issues via chat services including chat, text, email, social media, direct messaging as well…
  • View similar jobs with this employer
    • Providing customer service through phone calls.
    • Salary : For freshers upto 23K CTC || for experienced 30K CTC.
    • Working days : 6 days of working.
    • Handle inbound and outbound customer calls professionally.
    • Convert customer inquiries into bookings or sales opportunities.
    • This is a non-voice chat support role where you will assist customers through real-time messaging platforms.
    • The position requires strong written communication,…
    • Minimum 6 months experience in International Voice Process preferred.
    • Freshers with excellent communication can also apply.
  • View similar jobs with this employer
    • Previous experience in a customer service and sales role, preferably in a call center environment.
    • Answering incoming calls from customers in a professional and…

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Job Post Details

Customer Service Representative - job post

SimplyTrip
5.0 out of 5 stars
Ghatkopar West, Mumbai, Maharashtra
₹30,000 - ₹35,000 a month

Job details

Pay

  • ₹30,000 - ₹35,000 a month

Job type

  • Permanent
  • Full-time

Location

Ghatkopar West, Mumbai, Maharashtra

Benefits

Pulled from the full job description

  • Paid time off
  • Paid sick time
  • Provident Fund

Full job description

Designation: Customer Support Executive

Working days: 6 days working (Sunday Working) - Weekdays Off.

Location: SimplyTrip Mobility Solutions Pvt. Ltd., 222, Ajmera Sikova, off Lal Bahadur Shastri Marg, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086 ( https://maps.app.goo.gl/jNAj4PSRA8LEC7fV9)

Company Summary:
SimplyTrip is a Premium Bus & Luxury Car Rental Startup currently serving in Mumbai, Pune, Delhi and Bangalore. We’re working on building a consumer brand with exemplary service experiences along with a culture of striving for complete customer satisfaction. We’re looking to build an excellent team to help us go from being the biggest bus rental company in Mumbai to a leading Pan India Travel Brand

Job Description & Duties

1. Booking Management

  • Manage booking updates, amendments, and cancellations as per customer requests.
  • Ensure all changes are accurately recorded and communicated.
  • Regularly follow up with customers to gather trip details and ensure a smooth travel experience.

2. Inbound Calls

  • Handle incoming calls from customers efficiently and professionally.
  • Provide accurate information about services, bookings, and trip details.

3. WhatsApp Chat Communication

  • Respond promptly to customer inquiries via WhatsApp chat.
  • Address questions, share booking details, and provide real-time assistance.

4. Complaints & Escalation

  • Handle customer complaints with empathy and professionalism.
  • Escalate critical issues to the appropriate team for prompt resolution.
  • Ensure all complaints are closed within the defined Turnaround Time (TAT) target.
  • Follow up with internal teams to expedite resolutions when necessary.

5. Feedback & Reviews

  • Proactively request satisfied customers to leave positive Google reviews.
  • Encourage feedback to enhance SimplyTrip’s online reputation.

Why work for SimplyTrip?
1) Work for a young & energetic startup, as we work towards building a Pan-India Bus Rental Brand
2) Work & improve with a very high-performing sales team, that uses sophisticated sales tactics that achieves revenue numbers above 2 Million USD in Revenue (16 Crore+)
3) Have the opportunity to grow & implement your skills in the Leadership, Process management, Planning, Reporting & Execution of projects
4) Personal Mentoring to help you grow your skills & responsibilities
5) Youthful culture that celebrates our successes
6) A ‘promote from within culture’ will see our best contributors grow exponentially.

Benefits:

  • Opportunity to earn based on skill & rewarding incentive structure.
  • Fast-paced - fast-growth work environment
  • 100% Performance-linked growth in titles & responsibilities.
  • Training opportunities in sales, management & leadership.
  • High-Quality Workspace

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • What is your Current CTC?
  • What is your Expected CTC?
  • What is your Notice period?

Work Location: In person

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