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Call Center jobs in Mumbai, Maharashtra

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    • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution…
    • View all Teleperformance jobs - Mumbai, Maharashtra jobs - Customer Support Coordinator jobs in Mumbai, Maharashtra
    • Salary Search: Customer Support Executive | Domestic salaries in Mumbai, Maharashtra
    • See popular questions & answers about Teleperformance
    • Place outbound calls to customers when required in line with Client / Company guidelines.
    • Work productively whilst maintaining exceptional call/data quality…
    • Years of Experience:1 to 3 years.
    • NA NA Customer service refers to the assistance and support provided by a business or organization to its customers before,…
    • Candidate must be able to join Immediately.
    • Must have Min one year BPO/Call Center Experience.
    • Job Types: Full-time, Permanent.
    • Minimum 6 months experience in International Voice Process preferred.
    • Freshers with excellent communication can also apply.
    • We're looking for someone who can handle inbound customer complaints with empathy - ensuring no customer has an unanswered query.
    • Fully on-site role, in Dadar.
    • Make outbound calls to existing customers for retention, feedback collection, and relationship management.
    • Understand customer concerns, resolve queries, and…
    • Handle incoming calls from customers efficiently and professionally.
    • Working days:* 6 days working (Sunday Working) - Weekdays Off.
    • Providing customer service through phone calls.
    • Salary : For freshers upto 22K CTC || for experienced 30K CTC.
    • Working days : 6 days of working.
    • Handle inbound and outbound customer calls professionally.
    • Candidates must be flexible to work in day or night shifts based on business requirements.
    • Daily call volume and quality.
    • Make 20–25 high-quality outbound sales calls daily to warm/hot leads.
    • Location:* SimplyTrip Mobility Solutions Pvt Ltd, 222–225…
  • View similar jobs with this employer
    • The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
    • Maintain accurate call and lead records in CRM systems.
    • Make outbound and inbound calls to promote products, offers, and campaigns.
    • Graduate degree preferred; undergraduate candidates must have at least 1 year of call center experience.
    • Must have voice process experience.
    • Attend Inbound calls of customers.
    • Maintain records of calls and sales in CRM.
    • The role involves handling inbound calls of our customer regarding to solving…

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Job Post Details

Teleperformance logo

Customer Support Executive | Domestic - job post

Teleperformance
3.6 out of 5 stars
Mumbai, Maharashtra•Remote
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Work from home

Full job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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