Call Centre jobs in Mumbai, Maharashtra
- HDFC BankMumbai, Maharashtra
- Achieve defined call quality and resolution benchmarks.
- Handle inbound calls for product and process queries.
- Job Function and Role Type.
- TeleperformanceMumbai, Maharashtra
- Work from home
- Utilize advanced support technologies and processes engineered to achieve outstanding results.
- General Customer Service includes post-sale technical and/or non-…
- TeleperformanceMumbai, Maharashtra
- Work from home
- Utilize advanced support technologies and processes engineered to achieve outstanding results.
- General Customer Service includes post-sale technical and/or non-…
- CIATMumbai District, Maharashtra
- Work from home
- Meet daily/weekly call quotas and monthly sales targets.
- Make outbound calls to prospective and existing customers to sell products/services.
View similar jobs with this employerCustomer Support Executive Inbound || Domestic BPO
Often replies in 1 dayV FujisoftMalad, Mumbai, Maharashtra- Paid time off
- Provident Fund
- Providing customer service through phone calls.
- Send CV on WhatsApp at 90033 49788.
- Salary - upto 22K in hand for freshers || upto 35K CTC for experienced*.
- Vastu Finserve India Pvt. Ltd.Wagle Estate, Thane, Maharashtra
- Provident Fund
- Handle customer queries, requests, and complaints through inbound calls and emails.
- The ideal candidate will be responsible for handling *inbound customer…
- ConcentrixMalad, Mumbai, Maharashtra
- Flexible schedule
- Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy…
- View all Concentrix jobs - Malad, Mumbai, Maharashtra jobs
- Salary Search: Team Leader salaries in Malad, Mumbai, Maharashtra
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- Skyleaf ConsultantsMumbai, Maharashtra
- Experience managing a customer support/call center team in e-commerce.
- Solve Serious Complaints: Investigate big customer issues and work with other teams to…
- Abaci SoftwareAndheri West, Mumbai, Maharashtra
- Maintain customer database and call records.
- Make outbound calls to customers and clients.
- Explain company products and services.
- We are Hiring for Talent Acquisition SpecialistAiroli, Navi Mumbai, Maharashtra
- Commuter assistance
- Handle inbound calls from Virgin Media O2 customers regarding billing, accounts, plans, services, and other telecom queries.
- HataDadar, Mumbai, Maharashtra
- We're looking for someone who can handle inbound customer complaints with empathy - ensuring no customer has an unanswered query.
- Fully on-site role, in Dadar.
- HataDadar, Mumbai, Maharashtra
- We're looking for someone who can handle inbound customer complaints with empathy - ensuring no customer has an unanswered query.
- Fully on-site role, in Dadar.
- PayUMumbai, Maharashtra
- Managing Call center operations of the front end and the backend teams.
- Should be well versed with Call Center Training & making Quality processes.
- WNS Global ServicesVikhroli, Mumbai, Maharashtra
- Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.
- Excellent spoken / Verbal communication skills.
- View all WNS Global Services jobs - Vikhroli, Mumbai, Maharashtra jobs
- Salary Search: Mumbai - Walk in Interview salaries
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View similar jobs with this employerInbound Sales Representative Associate - Voice
Often replies in 1 dayAccentureMumbai, Maharashtra- Years of Experience:1 to 3 years.
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling…
- Quality Application Solutions pvt ltdMalad, Mumbai, Maharashtra
- Handle inbound and outbound customer calls professionally.
- We are looking for enthusiastic and customer-focused Customer Service Executives to join our team.
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Full job description
Job Title
Officer Customer Care
Business Unit
Virtual Care
Reporting To
Team Manager
Job Function and Role Type
Service, Individual Contributor
Version No
1.0
Job Purpose
Ensure delivery of consistent, competent service to enhance customer experience. Meet productivity, quality, and compliance standards while resolving customer requests within defined TATs.
Key Responsibilities
Customer Interaction & Query/Complaints Management
Handle inbound calls for product and process queries.
Resolve billing, payment, and account statement issues.
Process financial transactions like deposits and fund transfers.
Log complaints and follow up for resolution.
Call Quality
Achieve defined call quality and resolution benchmarks.
Ensure First Call Resolution for 90% of non-complaint calls.
Meet KAT and E-process score targets.
Audit & Process Compliance
Adhere to audit and process requirements.
Log customer requests accurately and error-free.
Update interactions in CRM systems as per guidelines.
Schedule Adherence & Service Productivity Standards
Meet defined service productivity standards.
Adhere to schedules and maintain login times.
Other Operational Activities
Maintain accurate records and attendance.
Stay updated on product and process knowledge.
Comply with audit and shift adherence requirements.
Education:
Graduate.
Certifications:
None specified.
Key Competencies
Team spirit, interpersonal skills, communication, proactive approach, banking product knowledge.
Major Stakeholders
Customers, internal departments for complaint resolution.
About HDFC Bank
HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch