Call Centre jobs in Mumbai, Maharashtra
- HDFC BankMumbai, Maharashtra
- Achieve defined call quality and resolution benchmarks.
- Job Function and Role Type.
- Ensure delivery of consistent, competent service to enhance customer…
- TeleperformanceMumbai, Maharashtra
- Utilize advanced support technologies and processes engineered to achieve outstanding results.
- General Customer Service includes post-sale technical and/or non-…
- SimplyTripGhatkopar West, Mumbai, Maharashtra
- Working days:* 6 days working (Sunday Working) - Weekdays Off.
- Manage booking updates, amendments, and cancellations as per customer requests.
View similar jobs with this employerV FujisoftMalad, Mumbai, Maharashtra- Send CV on WhatsApp at 90033 49788.
- Salary - upto 22K in hand for freshers || upto 35K CTC for experienced*.
- Week-off: 6 days working.
- TeleperformanceMumbai, Maharashtra
- Utilize advanced support technologies and processes engineered to achieve outstanding results.
- General Customer Service includes post-sale technical and/or non-…
- Firstsource HealthcareMumbai, Maharashtra
- Ø Responds to queries from customer through chat to answer queries / inquiries, provide information.
- And handle complaints regarding the organization’s products…
- DHLMumbai, Maharashtra
- 1 - 3 years of experience in customer service or contact centre operations (preferably in logistics/e-commerce/retail).
- Revenue from Cash Desk Sales, TDD.
- Ryan International SchoolMumbai, Maharashtra
- The CRM Manager is a key driver of customer-centric strategies and plays a pivotal role in building and maintaining strong customer relationships.
- Ryan International SchoolMumbai, Maharashtra
- The CRM Manager is a key driver of customer-centric strategies and plays a pivotal role in building and maintaining strong customer relationships.
- WNS Global ServicesVikhroli, Mumbai, Maharashtra
- Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.
- Excellent spoken / Verbal communication skills.
- View all WNS Global Services jobs - Vikhroli, Mumbai, Maharashtra jobs
- Salary Search: Mumbai - Walk in Interview salaries
- Airpay Payment Services Pvt LtdMumbai, Maharashtra
- Ability to handle high call volumes and work under pressure.
- Proven experience in a call center or customer service environment preferred.
- ALYF PROPTECH PRIVATE LIMITEDAndheri, Mumbai, Maharashtra
- Minimum 6 months experience in International Voice Process preferred.
- Freshers with excellent communication can also apply.
- MPCT HospitalMalad, Mumbai, Maharashtra
- Maintain call logs, reports, and service quality standards.
- Handle inbound and outbound calls related to hospital services, appointments, and patient queries.
- O3HireMumbai, Maharashtra
- Customer Interaction: Answer inbound calls, emails, web chats, and social media messages in a polite and timely manner.
- Skyleaf ConsultantsMumbai, Maharashtra
- Experience managing a customer support/call center team in e-commerce.
- Solve Serious Complaints: Investigate big customer issues and work with other teams to…
- Akbar Offshore PVt. LtdDadar, Mumbai, Maharashtra
- Maintain service quality in line with call center SLAs (average handling time, first-call resolution,.
- Prior call center / BPO experience with excellent…
People also searched:
Job Post Details
Job details
Full job description
Job Title
Officer Customer Care
Business Unit
Virtual Care
Reporting To
Team Manager
Job Function and Role Type
Service, Individual Contributor
Version No
1.0
Job Purpose
Ensure delivery of consistent, competent service to enhance customer experience. Meet productivity, quality, and compliance standards while resolving customer requests within defined TATs.
Key Responsibilities
Customer Interaction & Query/Complaints Management
Handle inbound calls for product and process queries.
Resolve billing, payment, and account statement issues.
Process financial transactions like deposits and fund transfers.
Log complaints and follow up for resolution.
Call Quality
Achieve defined call quality and resolution benchmarks.
Ensure First Call Resolution for 90% of non-complaint calls.
Meet KAT and E-process score targets.
Audit & Process Compliance
Adhere to audit and process requirements.
Log customer requests accurately and error-free.
Update interactions in CRM systems as per guidelines.
Schedule Adherence & Service Productivity Standards
Meet defined service productivity standards.
Adhere to schedules and maintain login times.
Other Operational Activities
Maintain accurate records and attendance.
Stay updated on product and process knowledge.
Comply with audit and shift adherence requirements.
Education:
Graduate.
Certifications:
None specified.
Key Competencies
Team spirit, interpersonal skills, communication, proactive approach, banking product knowledge.
Major Stakeholders
Customers, internal departments for complaint resolution.
About HDFC Bank
HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch