Chain Restaurants jobs in Mumbai, Maharashtra

A restaurant manager oversees the daily operations of a dining establishment, bridging the gap between staff, guests, and ownership. They are primarily responsible for delivering excellent customer service, maintaining food quality, ensuring health and safety compliance, and driving the venue's overall profitability. Core duties and responsibilities can be broken down into five key areas:

1. Staff Management & Leadership

• Hiring & Training: Recruit, interview, and onboard front-of-house and back-of-house employees. Provide continuous training on menu items, customer service standards, and safety protocols.
• Scheduling: Create efficient staff rotas to ensure adequate coverage during peak hours while controlling labor costs.
• Conflict Resolution: Monitor employee morale and handle workplace disputes promptly to foster a positive, productive work environment.

2. Customer Service & Guest Relations

• Guest Satisfaction: Meet and greet diners, gather feedback, and ensure the overall dining experience aligns with the restaurant's brand promise.
• Complaint Handling: Act professionally and swiftly to resolve customer complaints regarding food quality or service.
• Marketing & Promotions: Assist with or organize marketing activities, social media campaigns, and promotional events to drive foot traffic.

3. Financial & Business Operations

• Budgeting & Cost Control: Set and track budgets, forecast revenue, and minimize waste to optimize profit margins.
• Sales Analysis: Review point-of-sale (POS) data and profit and loss (P&L) statements to adjust menu pricing or identify spending patterns.
• Payroll & Admin: Manage staff attendance records, process payroll, and prepare routine sales and expense reports.

4. Inventory & Supply Chain

• Stock Management: Conduct regular inventory audits of food, beverages, linens, and cleaning supplies.
• Procurement: Build relationships with vendors and place timely orders to maintain sufficient stock levels without over-purchasing.

5. Health, Safety & Compliance

• Sanitation: Enforce strict food handling, hygiene, and sanitation regulations across the kitchen and dining areas.
• Legal Compliance: Ensure the restaurant adheres to all local licensing laws, labor laws, and workplace health and safety legislation.
• Quality Control: Continuously monitor food presentation and taste to ensure it meets restaurant standards.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Food provided

Work Location: In person