Chat Process jobs in Kolkata, West Bengal

Job Title: Customer Support Associate (Chat/Blended Process)

CRITICAL ELIGIBILITY CRITERIA – READ BEFORE APPLYING

1. LOCATION: This is a Hybrid job based in Kolkata. Candidates must currently reside in Kolkata or nearby areas. Outstation candidates will be automatically rejected.
2. EQUIPMENT: You MUST own a personal laptop (Intel i3 10th Gen / i5 8th Gen or above) and a stable broadband connection.

Company configuration checks will be done. Do not apply if you do not own a laptop.

Job Overview

Hiring Customer Support Associates for a blended chat and voice process. This role transitions into a hybrid model after the initial training phase.

Salary & Perks

• Salary: Up to ₹15,000 CTC per month
• Perks: Free cab drop facility provided during odd hours on office days.

Work Model & Schedule

• Training Phase: First 40 days are strictly Work From Office (WFO) for training.
• Post-Training (Hybrid): 5 Days Work From Home (WFH) + 1 Day Work From Office (WFO) every week.
• Shifts: 9-hour rotational shifts (includes 1-hour break), 6 days working with 1 rotational week off.

Requirements

• Languages: Must be fully fluent in both English and Hindi (spoken and written).
• Process: Must be comfortable handling both voice calls and chat queues.

Virtual Selection Process

• HR Screening
• OPS Round
• Assessment Test
• IT Round

No charges or Fees at any stage of hiring. Direct Company hiring
Those Interested apply for the job. Hiring team will connect

Pay: Up to ₹15,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Paid time off

Application Question(s):

• Do you currently reside in Kolkata?
• Do you own a working laptop with at least an i3 10th Gen / i5 8th Gen processor?

Work Location: Hybrid remote in Kolkata, West Bengal