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Job Post Details

Chat Support Executive - job post

ImpactHub Connect
Remote
₹9,000 - ₹11,000 a month

Job details

Pay

  • ₹9,000 - ₹11,000 a month

Job type

  • Permanent
  • Full-time

Full job description

Key Responsibilities

● Respond to customer queries via email, chat, and other non-voice support channels.

● Understand user issues, troubleshoot problems, and provide timely resolutions.

● Maintain accurate and complete records of customer interactions.

● Escalate unresolved issues to the relevant teams when required.

● Contribute to and update internal knowledge base articles and FAQs.

Requirements

● Ability to handle multiple queries simultaneously with attention to detail.

● Basic computer proficiency and familiarity with support tools or CRM systems.

● Prior experience in customer support or non-voice roles is preferred.

Job Types: Full-time, Permanent

Pay: ₹9,000.00 - ₹11,000.00 per month

Application Question(s):

  • Current Salary
  • Last Withdrawn Salary/ Expected Salary
  • Notice Period

Experience:

  • Live chat: 1 year (Preferred)
  • Customer support: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: Remote

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