Christian jobs

Position Summary:

The Manager – Matrimony will be responsible for overseeing the overall operations, member engagement, business growth, service delivery, and relationship management of the matrimony division. The role involves ensuring a high-quality matchmaking experience, driving membership growth, improving customer satisfaction, and strengthening the service as a trusted Christian matrimony platform.

Key Responsibilities:

Operations Management

• Manage the day-to-day operations of the matrimony service.
• Ensure smooth registration, profile verification, matchmaking, and member support processes.
• Develop and implement operational procedures to enhance efficiency and service quality.
• Monitor service standards and ensure timely resolution of member queries and concerns.

Member Acquisition & Growth

• Develop strategies to increase registrations and active memberships.
• Build partnerships with churches, ministries, prayer towers, and Christian communities to promote matrimony services.
• Identify opportunities to expand the reach and visibility of the platform.
• Drive membership campaigns, promotional activities, and outreach initiatives.

Matchmaking & Member Engagement

• Oversee profile screening and matching processes.
• Ensure confidentiality, accuracy, and integrity in member data management.
• Develop initiatives to improve member engagement and successful match outcomes.
• Maintain regular communication with members and provide guidance throughout the matchmaking journey.

Team Leadership

• Lead, mentor, and develop the matrimony team.
• Set performance goals and monitor team productivity.
• Conduct regular reviews and training programs to enhance service excellence.
• Foster a culture of professionalism, empathy, and customer care.

Technology & Process Improvement

• Work closely with technology and marketing teams to enhance platform usability and customer experience.
• Monitor system performance, user feedback, and service metrics.
• Recommend process improvements and automation opportunities.

Marketing & Business Development

• Collaborate with the marketing team to promote matrimony services through digital and offline channels.
• Analyze market trends and competitor offerings to improve service effectiveness.
• Develop initiatives to increase conversions, renewals, and member retention.

Reporting & Analytics

• Track and report key performance indicators (KPIs) such as registrations, active profiles, successful matches, customer satisfaction, and revenue.
• Prepare periodic reports and strategic recommendations for management.
• Use data insights to improve operational and business performance.

Spiritual & Ministry Alignment

• Uphold Christian values and ethical standards in all interactions and processes.
• Ensure the matrimony service reflects the ministry’s vision, integrity, and commitment to serving Christian families.
• Promote a culture of prayer, compassion, and service excellence.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Leave encashment

Application Question(s):

• Are you believer of Christ?

Work Location: In person