Complaints Service jobs
- HDFC BankMumbai, Maharashtra
- Assign complaints to relevant business functions based on customer issues.
- Banking product knowledge, communication skills, MS Office proficiency, complaint…
- View all HDFC Bank jobs - Mumbai, Maharashtra jobs
- Salary Search: Complaint Reviewer-GRC and ECC salaries
- See popular questions & answers about HDFC Bank
View similar jobs with this employerCBREDelhi, Delhi- Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information.
- View all CBRE jobs - Delhi, Delhi jobs
- Salary Search: CRM salaries
- See popular questions & answers about CBRE
- SAEV PRIVATE LIMITEDBhikaji Cama Place, DelhiSunmaster is hiring a Service Coordinator for its head office at Bhikaji Cama Place, New Delhi. Role: Coordinates the Solar Care service team; complaints and…
- Airbus India Private LimitedDelhi, Delhi
- Support supply chain initiatives and lead cross-functional action plans aimed at improving the level of service provided to customers.
- BarclaysGurugram, Haryana
- Proven experience in Customer service role in voice process.
- Experience in analyzing workflows, optimizing procedures and delivering high quality service.
- Deutsche BankVellore, Tamil Nadu
- Ensure correct and timely resolution of complaints.
- Effective service delivery by reducing customer turnaround time.
- Best in class leave policy.
- Aditya Birla GroupMaharashtra
- Root Cause analysis of complaints received.
- Maintain a detailed MIS on complaints and escalations.
- Respond to complaints received on the regulators portal and…
- View all Aditya Birla Group jobs - Maharashtra jobs
- Salary Search: Nodal Complaints Officer salaries
- See popular questions & answers about Aditya Birla Group
- EXL ServiceNoida, Uttar Pradesh
- Assist new hires such that they are productive on the floor in the shortest possible time frame Handle escalations/complaints.
- Assistara Global Services Pvt. Ltd.Noida, Uttar Pradesh
- Identify root causes of recurring complaints and implement corrective measures.
- Identify root causes of recurring complaints and implement corrective measures.
- BookLeaf PublishingJhandewalan, Delhi, Delhi
- Identify recurring complaints and service gaps and recommend practical improvements to enhance the author experience.
- Bachelor's degree in any discipline.
- BookLeaf PublishingJhandewalan, Delhi, Delhi
- Identify recurring complaints and service gaps and recommend practical improvements to enhance the author experience.
- Bachelor's degree in any discipline.
- Kotak SecuritiesMumbai, Maharashtra
- Identify process gaps and training opportunities to improve channel capabilities in handling customer complaints and service requests effectively.
- Intuitive SurgicalBengaluru, Karnataka
- Addressing customer queries, resolving complaints, and escalating issues when necessary.
- The primary responsibility of a Customer Service Executive is to…
- SyensqoMumbai, Maharashtra
- The job holder will be a contact point for customers and handle customer’s order, complaint, sample , document request and specific request.
- Hiring MavericksThane District, Maharashtra
- We are looking for an experienced Customer Service Team Lead to manage customer service operations, handle escalations, ensure service quality, and guide the…
- MaerskAiroli, Navi Mumbai, Maharashtra
- Resolving Ocean invoice disputes accurately and within agreed service levels.
- The A3 Disputes Associate is responsible for the timely and accurate resolution of…
Job Post Details
Job details
Full job description
Job Title
Complaint Reviewer - GRC and ECC
Business Unit
Direct Banking Channel
Reporting To
Team Leader - Complaint Reviewer
Job Function and Role Type
Phonebanking, Individual Contributor
Version No
2.0
Job Purpose
Assign complaints to relevant business functions based on customer issues. Ensure accurate case handling and resolution through proper tagging, transfer, and updates.
Key Responsibilities
Complaint Assignment and Handling
Identify duplicate cases, tag as junk, and close.
Transfer credit card cases to the Credit Cards department.
Escalate FRC cases to the respective unit for E2E handling.
Update all relevant fields in Talisma during sorting.
Assign cases to appropriate units for resolution.
Education:
Graduation required.
Certifications:
None specified.
Key Competencies
Banking product knowledge, communication skills, MS Office proficiency, complaint resolution, customer service expertise.
Major Stakeholders
Customers, Branch Banking Team, Operations, Product Teams, Third Party Products.
About HDFC Bank
HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch