Computer Hardware Networking jobs in Hyderabad, Telangana

Job Description: Desk-Side Support Technician / Office Administrator

Location: India
Department: Information Technology
Reports To: IT Manager / Global IT Team
Employment Type: Full-Time

Position Summary

The Desk-Side Support Technician provides responsive, hands-on technical support for employees, visitors, and office technology at the local India office. This role resolves day-to-day end-user hardware, software, connectivity, and Microsoft 365 issues while maintaining a professional, service-oriented on-site presence.

In addition to core IT support responsibilities, this position assists with general office and corporate support activities as needed, including greeting visitors, coordinating meetings and lunches, supporting office events, conducting site tours, and assisting the corporate headquarters team with administrative or technology-related requests.

The ideal candidate is technically capable, organized, personable, and comfortable balancing employee support with occasional office operations responsibilities.

Key Responsibilities

Desk-Side and End-User Support

• Provide first- and second-level desk-side technical support for local employees, contractors, and visitors.
• Troubleshoot and resolve issues involving laptops, desktops, monitors, docking stations, printers, mobile devices, conference-room equipment, network connectivity, and peripherals.
• Install, configure, deploy, replace, and maintain end-user hardware and approved software.
• Support users with Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, and Microsoft Entra ID-related access issues.
• Assist with password resets, multi-factor authentication enrollment, account access, application access, and basic identity-management requests.
• Prepare and configure equipment for new hires, employee transfers, temporary workers, and offboarding activities.
• Maintain accurate IT asset records, device assignments, inventory levels, and equipment lifecycle documentation.
• Document incidents, requests, resolutions, and recurring issues in the IT service-management platform.
• Escalate complex issues appropriately to corporate IT, infrastructure, cybersecurity, application, or third-party support teams.
• Follow established IT policies, cybersecurity requirements, support procedures, and change-management practices.
• Support video conferencing and meeting-room technology before and during important meetings when needed.

Office and Corporate Support

• Serve as a professional and welcoming point of contact for visitors, vendors, candidates, and corporate guests.
• Assist with visitor check-in, meeting preparation, and coordination of conference rooms, technology, and refreshments.
• Coordinate or assist with office lunches, catering, employee events, training sessions, and corporate visits.
• Conduct basic site or office tours for approved visitors and new employees.
• Support the local office with general administrative, facilities, and operational needs as assigned.
• Assist corporate headquarters with remote technology support, documentation, coordination, testing, project work, and other requests as needed.
• Communicate clearly with local employees, global IT teams, vendors, and business stakeholders across time zones.

Qualifications

• Bachelor’s degree or higher in Information Technology, Computer Science, Business Information Systems, or a related field.
• 3 to 5 years of experience in desk-side support, IT help desk support, end-user computing, desktop support, or a similar technical support role.
• Demonstrated experience supporting Windows-based endpoints, laptops, desktops, printers, peripherals, and mobile devices.
• Working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Familiarity with Microsoft Entra ID, multi-factor authentication, user-account support, endpoint security, and basic access-management processes.
• Experience supporting remote users and working with centralized or global IT teams is preferred.
• Familiarity with IT ticketing systems, remote-support tools, asset-management practices, and knowledge-base documentation.
• Experience with Apple devices, Android or iOS devices, Microsoft Intune, endpoint management, networking fundamentals, or meeting-room technology is a plus.
• IT certifications such as CompTIA A+, Microsoft Fundamentals, ITIL Foundation, or equivalent experience are preferred but not required.

Required Skills and Competencies

• Strong troubleshooting skills and the ability to diagnose technical issues methodically.
• Solid customer-service mindset with patience, professionalism, and a helpful attitude.
• Ability to explain technical concepts clearly to nontechnical users.
• Willingness and ability to learn new systems, business applications, and support tools quickly.
• Strong organization, follow-through, documentation, and time-management skills.
• Ability to prioritize multiple support requests in a fast-paced office environment.
• Professional verbal and written communication skills in English.
• Comfortable supporting both technology needs and occasional office operations responsibilities.
• High degree of discretion when handling employee information, company devices, visitor information, and confidential business matters.
• Ability to work independently while collaborating effectively with remote corporate teams.

Working Conditions

• This is primarily an on-site role supporting the India facility locations.
• Occasional schedule flexibility may be required to support corporate headquarters, global meetings, major office events, or urgent technology issues.
• The role may require moving and setting up IT equipment such as laptops, monitors, docking stations, and printers.

Success Measures

• Timely and effective resolution of employee technology issues.
• Positive user satisfaction and professional on-site support experience.
• Accurate asset inventory and consistent new-hire/offboarding readiness.
• Reliable meeting-room, conferencing, and office technology support.
• Clear documentation and appropriate escalation of technical issues.
• Dependable support for local office operations and corporate headquarters initiatives.

Pay: ₹41,666.00 - ₹53,333.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person