Exceptional home care depends on accurate records, responsive coordination, and thoughtful communication. The Office Administrator supports these priorities across compliance, care administration, recruitment, visit reconciliation, and general office operations. By connecting India-based expertise with a UK healthcare team, this role offers meaningful global exposure, a balanced daytime schedule, and long-term growth with Emapta for top 1% talent seeking impact.

Snapshot

Employment Type: Full-time
Work Setup: Onsite(Coimbatore, Tamil Nadu India)
Shift: Day Shift, 8:00 AM–5:00 PM UK Business Hours, Weekends Off

Benefits

Competitive package
Medical life insurance
Standard government and Emapta benefits
Well-equipped, modern, and accessible offices
Employee engagement initiatives
Mentorship and exposure to global leaders and teams
Diverse, inclusive, and supportive culture
Transparent performance management
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

Qualifications

Candidate Profile

5+ years of relevant experience in office administration, healthcare administration, recruitment coordination, payroll support, reconciliation, or a related field
Bright, proactive, eager-to-learn, and highly adaptable approach
Strong intellectual ability, attention to detail, and capacity to learn processes quickly without requiring extensive specialist experience

Essential

Excellent spoken and written English
Clear, neutral, and easily understandable English accent
Strong verbal communication skills and confidence speaking with UK-based clients, candidates, care professionals, and colleagues
High attention to detail and ability to follow structured processes
Confidence working with numbers, reports, reconciliations, and administrative data
Excellent organizational and time-management skills
Ability to learn new systems, processes, and terminology quickly
Professional, friendly, patient, and empathetic telephone manner
Capacity to work independently and recognize when to escalate an issue
Discretion when handling confidential and sensitive information
Willingness to work flexibly when required for month-end activities, audits, or other business needs
Availability to adjust start and finish times when operationally required and agreed upon in advance
Willingness to work approved additional hours in accordance with applicable overtime procedures
Willingness to work fully onsite

Desirable

Previous experience in a UK home care, healthcare, or social care environment
Background in care administration or care planning
Familiarity with care plans, care schedules, medication changes, and care visit administration
Exposure to recruitment screening or coordination
Knowledge of invoicing, payroll administration, reconciliation, or general office administration
Proficiency in care management or scheduling systems, particularly Birdie

Communication and Cultural Awareness

Strong communication and active listening skills, with the ability to understand and communicate effectively with customers across a range of British accents and dialects
Ability to communicate clearly, listen attentively, and adapt to different communication styles
Warm, patient, friendly, and professional approach in every interaction

Responsibilities

Compliance Administration

Complete daily compliance checks and administrative activities according to established processes.
Retrieve and review relevant reports and records to ensure all required information is complete and accurate.
Identify discrepancies, missing information, and potential issues, escalating them to the appropriate UK team members.
Maintain accurate records and supporting documentation.
Follow clearly defined compliance processes and complete all required checks within agreed timelines.
Support the UK team with additional compliance-related administrative tasks as required.

Care Administration

Support the administration and maintenance of care-related records and documentation.
Assist with care plan updates and amendments, where appropriate, after completing the required training.
Process updates arising from changes to medication, family requirements, care arrangements, or client circumstances.
Maintain knowledge of key home care terminology and processes, including care plans, schedules, visits, and supporting documentation.
Perform general care administration activities during periods of available capacity.

Visit Reconciliation and Month-End Support

Reconcile care visits and associated records to ensure all information is accurate and complete.
Verify that care professionals have submitted the required hours and recorded visits correctly.
Identify and flag discrepancies involving visit duration, additional carers, supervision visits, or other adjustments that may affect invoicing or payroll.
Prepare and verify information for the external payroll team.
Assist with month-end invoicing and payroll-related checks.
Complete month-end activities during the first few days of each month, providing approximately 2 days of support depending on workload.

Recruitment Administration

Conduct initial screening of applicants and respond to recruitment enquiries.
Contact candidates by telephone to confirm their location, commute considerations, availability, right to work, relevant experience, and other predefined screening criteria
Record clear and useful qualitative notes from candidate conversations.
Assess candidates’ communication skills, professionalism, friendliness, and suitability against agreed criteria.
Schedule interviews with the appropriate UK team members.
Maintain recruitment calendars and interview records.
Organize candidate notes and supporting information.

Telephone and General Office Administration

Answer incoming telephone calls and provide a professional and friendly first point of contact.
Take accurate messages and transfer calls to the appropriate team members.
Make follow-up calls as required.
Provide general administrative support to the office and wider team.
Assist with other operational tasks as a flexible and dependable member of the office team.

Pay: ₹55,000.00 - ₹70,000.00 per month

Application Question(s):

Do you have background in recruitment coordination, payroll administration, invoicing, reconciliations?
Do you have hands on experience using Birdie?
Do you have experience working in home care, healthcare, or social care sector?
Have you supported a client based in UK as an Admin?
Can you work Midshift (UK Business hrs)?
Are you willing to work full onsite for this role (Tamil Nadu, Coimbatore, India)?

Experience: