JOB DESCRIPTION

KYC and Credit/Business Support Analyst

Industry: Banking / Financial Services

Base Location: GIFT City, Gandhinagar

Role Overview

The KYC and Credit/Business Support Analyst will support the banks customer due diligence, KYC compliance, loan and facility administration, transaction processing, and day-to-day business support activities. The role requires close coordination with customers, relationship teams, Compliance and Operations to ensure accurate documentation, timely processing, and adherence to internal policies and applicable regulatory requirements.

Key Responsibilities

• Conduct due diligence for new customers, perform screening, request KYC information, review documents, and update customer records in the KYC workflow system.
• Complete periodic KYC reviews, Re-KYC, customer updates and ad-hoc reviews; follow up with customers to obtain outstanding or updated documentation.
• Conduct enhanced due diligence on high-risk customers, including politically exposed persons (PEPs), in line with applicable policies and procedures.
• Coordinate with internal Compliance and Operations teams to obtain approvals, submit required documents, and address customer or account-related queries.
• Process loan and other banking-product transactions, including preparation of instruction sheets, quarterly rollovers and coordination with customers or agents.
• Prepare and maintain MIS reports, internal and external presentations, pitch books, instruction sheets and other business-support documentation.
• Coordinate with customers and internal stakeholders on front-office requirements, document execution, submission and transaction follow-through.
• Maintain facility records, internal custody documents, control books and ancillary documentation; support covenant-compliance tracking under facility agreements.
• Ensure all activities comply with applicable regulatory requirements, internal policies and the banks head-office guidelines.
• Undertake other responsibilities assigned by the team head or GIFT City branch head.

Required Experience & Skills

• Relevant experience in the banking domain is mandatory.
• Hands-on exposure to KYC, customer due diligence, AML screening, periodic reviews and customer documentation.
• Understanding of loan operations, credit administration, facility documentation or banking transaction processing is preferred.
• Strong verbal and written communication skills, with the ability to liaise professionally with customers and internal stakeholders.
• Good coordination, documentation, follow-up, accuracy and time-management skills.
• Ability to manage sensitive customer information and work in accordance with compliance and control requirements.

Ideal Candidate Profile

Candidates who combine KYC and due-diligence knowledge with loan/facility administration or corporate banking support experience. Strong client communication and stakeholder-management skills are essential.