Customer Care Executive jobs in Delhi

ABOUT US

Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience.

ABOUT THE ROLE

We are looking for a Customer Care Executive to handle customer queries, provide support, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, patience, and a customer-first mindset.

KEY RESPONSIBILITIES

• Handle inbound and outbound customer calls, emails, or chats
• Resolve customer complaints and provide appropriate solutions
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure issue resolution
• Provide accurate information about products/services
• Escalate complex issues to the relevant department
• Maintain a positive and professional attitude toward customers

KEY REQUIREMENT

• Strong verbal and written communication skills
• Good problem-solving abilities
• Basic computer knowledge (MS Office, CRM tools)
• Ability to handle pressure and manage time effectively
• Active listening and interpersonal skills
• Minimum qualification: 12th pass / Graduate (preferred)

Why Join us?

• Competitive pay
• Exciting opportunity to be part of high paced start-up.
• Great work culture.
• Health benefits
• Flexible work timings

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person