Customer Care Malayalam jobs in Kerala

Job description:

Key Responsibilities:

Mandatory: Fluency in Malayalam language is required.

Lead Conversion:

Convert inbound leads into surgical consultations through effective communication, active listening, and objection handling.

Proactively follow up with leads to address their concerns and provide solutions.

Cold Calling and Pitching:

Initiate outbound calls to potential leads, introducing our healthcare consulting services in a clear and persuasive manner.

Tailor your pitch to address individual patient needs and objections.

Consultative Selling:

Develop a deep understanding of patients' pain points, concerns, and healthcare requirements.

Employ a consultative sales approach to provide information, build trust, and guide patients toward informed decisions.

Objection Handling:

Effectively address patient objections and concerns with empathy, providing information and solutions that alleviate their doubts.

Overcome objections with a patient-centric approach.

Coordination and Support:

Assist patients in coordinating surgical procedures, including scheduling, pre-operative guidance, and post-operative support.

Provide exceptional customer service to ensure a smooth and positive patient experience.

Sales Strategy:

Collaborate with the sales and marketing teams to refine and implement effective sales strategies.

Continuously improve sales processes to enhance lead conversion rates.

Qualifications:

Any bachelor's degree or equivalent work experience.

Proven experience in inside sales, preferably in healthcare consulting or a related field.

Exceptional cold calling, objection handling, and consultative selling skills.

Deep understanding of healthcare procedures, patient concerns, and decision-making processes.

Outstanding communication, interpersonal, and empathy skills.

Results-driven, self-motivated, and adaptable to evolving circumstances.

Additional Requirements:

Proficiency with CRM software and sales analytics tools.

Ability to work effectively both independently and as part of a team.

Willingness to adapt to new healthcare technologies and services.

Flexibility in adapting to evolving circumstances and market dynamics.

Job Type: Full-time

Work Location: In person

Work Location: In person