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Customer Service Executive - job post

3,115 reviews
Chennai, Tamil Nadu
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Chennai, Tamil Nadu

Full job description

Are you our new Customer Service Executive in Chennai?

We offer

An opportunity to be part of an innovative company, dedicated to developing crew competence in the wind, oil & gas and maritime industries, with the purpose to improve safety and operational performance.

We offer an exciting and challenging job in an international environment as part of our simulation division, where you will play a vital role in delivering a better learning experience for our customers. You will be a focal point for our customer journey and work cross functionally with our customers, instructors and leadership team within the Asia-Pacific region while being physically based in Chennai, India.

We live our values and build strong teams of people, passionate about their jobs and dedicated to change for the better.

Key responsibilities

You will be directly reporting to the Customer Service Manager MEA with some of your key responsibilities outlined below;

  • Provide red-carpet level of customer support and find creative solutions to customer requests to ensure customers have a better learning experience.

  • Increase customer engagements and act as relationship manager to key clients within designated regions.

  • Proactively monitoring and managing training needs of key clients.

  • Take ownership in driving course calendar revenue and supporting with Sales Enablement.

  • Support all customer relationship activities through customer onboarding & implementation.

  • Enrolling students

  • Joining instructions

  • Certificates

  • Provide business intelligence for course feedback, seat optimisation opportunities and new products, based on customer feedback.

  • Communicate and implement to Maersk Training leadership ways to improve the customer experience - and provide recommendations based on your daily interactions with customers.

  • Communicate and implement ways to Maersk Training leadership to drive process efficiencies

We are looking for

You will be highly driven, able to work independently whilst still being able to fit within a small team. You enjoy working in a very fast paced office environment. A customer centric view with a priority to quality customer service is also important.

You are able to communicate clearly and confidently, both verbally and written and be proficient in the use of MS Outlook and MS Office products. Previous experience in a similar role would be highly advantageous.

Personal profile:

  • Self-driven and result oriented
  • Flexible
  • Detail-oriented
  • Good communicative skills
  • A structured way of working, showing attention to details
  • Social and collegial
  • Comfortable with MS office

Maersk Training focuses on solutions for clients in oil & gas, maritime and wind industries. The company have invested heavily in building advanced simulators to provide realistic training and deliver more than textbook theory. Maersk Training plan and tailor training to the reality of the people they train. And as we live in a dynamic, progressing world, we believe in constant development and continuously improving our solutions. Today, Maersk Training is an independent business unit with worldwide training facilities open to all companies

    India Chennai Local Administration/Facility Management
Last application date: 21/3/2024
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