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    • Have at least 6 months of experience in customer service, customer support, or a customer-facing role.
    • Work closely with internal teams and logistics partners…
    • Maintain daily call and work updates.
    • The candidate will be responsible for calling business owners, explaining our services, generating interest, and…
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    • Resolve customer complaints promptly and professionally.
    • Ability to work in shifts if required.
    • Follow up on customer inquiries to ensure satisfaction.
    • Provide excellent customer support and maintain a positive student experience.
    • We are seeking a dynamic and responsible Customer Support Executive to join our…
    • Have at least 6 months of experience in customer service, customer support, or a customer-facing role.
    • Work closely with internal teams and logistics partners…
    • He might get inbound call and need to answer the customers as per SOP and also needs to outcall the customer whenever needed.
    • Following up with clients regarding services, updates, and requirements.
    • Coordinating with B2B clients and maintaining professional communication.
    • Experience - 1- 3 years of Experience in Customer Relations / Tele calling or Client Handling.
    • Good Communication skill in English and Tamil Required.
    • Ensure high levels of customer satisfaction and service quality.
    • This role is ideal for freshers who are looking to start their career in the customer service…
    • Graduate from any discipline (or pursuing master’s).
    • Identify and resolve discrepancies, inconsistencies, or missing information by conducting basic research or…
    • Proficiency with CRM software and other customer service tools.
    • Experience: Minimum 2 years in customer support or a customer-facing role.
    • This role offers a hybrid work model, combining work-from-home flexibility with occasional office collaboration.
    • Bachelor's degree in any discipline.
    • Understand customer requirements and recommend suitable grooming services.
    • Answer customer questions regarding services, pricing, availability, and booking…
    • Proficiency with CRM software and other customer service tools.
    • Experience: Minimum 2 years in customer support or a customer-facing role.
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Job Post Details

Customer Support Executive (Remote) - job post

Supportstraw Technologies Private Limited
Remote
₹16,000 - ₹20,000 a month

Job details

Pay

  • ₹16,000 - ₹20,000 a month

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Rotational shift

Benefits

Pulled from the full job description

  • Work from home

Full job description

Location: Remote (Work From Home)
Shift Timings: Any 9-hour shift between 9 AM - 9 PM IST
Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off)
Salary: ₹16,000 - ₹20,000

About the Company:
At Datastraw Technologies, we partner with growing D2C brands to help them create meaningful connections with their customers. We focus on delivering seamless customer experiences by ensuring every interaction is handled with care, professionalism, and efficiency. We believe that exceptional customer support is the key to building trust, loyalty, and long-lasting relationships between brands and their customers.

About the Role:
We are looking for someone who is passionate about Customer Support Executive and enjoys engaging with customers and solving their problems. In this role, you will serve as the first point of contact between the brand and its customers of a premium lifestyle brand, assisting them with their queries, orders, and general support needs across voice and chat channels. As a part of the customer support team, you will play a significant role in resolving concerns efficiently, ensuring every customer feels heard and valued, and creating a positive experience for the customer. The ideal candidate for this role is a confident communicator who can combine empathy, professionalism, problem solving skills to provide great support to the customer.

Responsibilities:
  • Connect with customers through inbound and outbound calls to assist with order-related updates and address their concerns effectively.
  • Provide support through chat and email channels, ensuring timely responses and a positive customer experience.
  • Engage with customers across platforms such as WhatsApp, Instagram, Facebook, and other social media channels by responding to their queries and comments.
  • Keep customer records and interaction details updated and organized within the CRM system.
  • Work closely with internal teams and logistics partners to resolve customer issues and ensure smooth service delivery.
  • Handle multiple customer conversations efficiently while maintaining a friendly, professional, and customer-focused approach.

Requirements:
  • Have at least 6 months of experience in customer service, customer support, or a customer-facing role.
  • Possess excellent verbal and written communication skills in both English and Hindi, with the ability to connect confidently with customers.
  • Demonstrate empathy, patience, and professionalism while handling customer queries and resolving issues effectively.
  • Be comfortable using computers and willing to learn new tools, systems, and CRM platforms quickly.
  • Have access to a personal laptop and a stable broadband internet connection to support remote working.
  • Be adaptable and open to working rotational shifts, including weekends and holidays, based on business requirements.
  • Maintain a positive attitude, a customer-first approach in every interaction, and strong problem-solving skills.

Why Join Us?
  • Grow your career in a performance-driven environment that values development, learning, and internal growth opportunities.
  • Gain exposure to fast-growing D2C brands and understand how leading businesses create exceptional customer experiences.
  • Be part of a supportive and collaborative team where your ideas are valued, your contributions are recognized, and continuous improvement is encouraged.
  • Work in an environment that promotes skill development, professional growth, and long-term career advancement.
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