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Customer Relationship Executive - job post

Sweet Karam Coffee private limited
Ekkattuthangal, Chennai, Tamil Nadu
₹30,000 - ₹35,000 a month

Job details

Here’s how the job details align with your profile.

Pay

  • ₹30,000 - ₹35,000 a month

Job type

  • Full-time

Shift and schedule

  • Day shift

Location

Ekkattuthangal, Chennai, Tamil Nadu

Benefits
Pulled from the full job description

  • Health insurance
  • Paid sick time
  • Provident Fund
  • Work from home

Full job description

ABOUT THE COMPANY

Sweet Karam Coffee was born in 2015 which is India’s first online traditional food store. It is an Indian clean label food brand offering authentic South Indian delicacies with clean ingredients not using palm oil, preservatives or any artificial ingredients.

The mission of the brand is to take the taste and tales of South India across the globe. Drawing inspiration from generations past, Sweet Karam Coffee aspires to craft authentic products that glorify & revolutionize our traditional Indian delicacies for today’s consumer needs.

Down the line it became a bootstrapped Million dollar brand in 2022 and now the brand has received its funding from big investors for the roadmap to become a 500cr brand in next 5 years. The brand has more than 1,00,000+ customers and serves across 32 major countries.

The journey of Sweet Karam Coffee to one of the fastest growing D2C Food Brands is a testimony to zeal towards offering products with a purpose and taking the South Indian cultural and culinary experience to the globe and has empowered an ecosystem of women and farmers who are involved in the manufacturing of these products.

So now we call it ‘The Good Food Revolution’.

ROLES AND RESPONSIBILITIES

  • Manage and resolve customer complaints and queries received via email, chat, and WhatsApp.
  • Provide accurate and timely responses to customer inquiries.
  • Maintain a high level of product knowledge and provide clear, detailed information to customers.
  • Analyze customer feedback and work with the team to improve customer service strategies.
  • Assist in creating written resources for customer self-service and support.
  • Coordinate with other departments to resolve customer queries effectively and efficiently.
  • Document and track all customer interactions and follow up on queries to ensure resolution.
  • Maintain confidentiality and privacy of customer data.

QUALIFICATIONS

  • Any degree with 1-2 years of experience in customer service or a related field.
  • Strong in written communication via multiple channels, including email, chat, and WhatsApp.
  • Excellent problem-solving skills and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong interpersonal and customer service skills.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund
  • Work from home

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Experience:

  • Customer support: 3 years (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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