Customer Service jobs in Baddi, Himachal Pradesh

Customer Service Executive (Logistics & Transport)
Company: Velantrio Ventures
Working Hours: 40 hours per week (UK business hours)
Working Days: Monday to Friday
Reporting To: Operations Manager
Start Date: Immediate Joiner

About the Role
We are seeking a proactive, professional and customer-focused Customer Service Executive to join our team, supporting one of the UK's leading time-critical transport companies.

In this role, you will be responsible for delivering excellent customer service, maintaining strong client relationships and ensuring customers receive clear, accurate and timely updates on their shipments. You will act as a key point of contact for customers, helping to manage enquiries, communicate delivery progress and resolve service-related issues in a fast-paced logistics environment.

Previous experience in the logistics or transport industry is preferred, as the role requires an understanding of shipment tracking, delivery processes and the importance of clear communication when managing time-critical consignments.

Excellent written and spoken English is also essential. You must be confident communicating professionally with UK-based customers, writing emails with accurate grammar and spelling and handling telephone conversations effectively.

Based around our UK operation at Warwick, this position offers an opportunity to develop your customer service expertise while gaining broader industry knowledge, with potential long-term progression into transport coordination or other roles within the business.

Key Responsibilities
Customer Relationship Management: Build and maintain positive relationships with customers, delivering a professional, responsive and reliable service.
Customer Enquiries: Manage incoming emails and telephone enquiries, responding promptly and ensuring customers receive accurate information and effective support.
Shipment Updates: Proactively communicate collection and delivery progress, milestone updates and any delays or changes that may affect customer expectations.
Issue Resolution: Investigate customer concerns, identify solutions and escalate issues when necessary, ensuring customers are kept informed throughout.
Written Communication: Produce clear, professional customer emails and updates with excellent grammar, spelling, punctuation and attention to detail.
Telephone Communication: Communicate confidently and fluently with UK customers and colleagues, maintaining a professional and helpful telephone manner.
Customer Systems & Data: Maintain accurate customer and shipment records, update tracking systems and ensure all communications and delivery information are recorded correctly.
Internal Collaboration: Liaise with drivers, transport partners and internal teams to obtain accurate information and ensure customer queries are resolved efficiently.
Service Quality: Help maintain high customer service standards by being proactive, organised and attentive to customer requirements.
Continuous Development: Build knowledge of the wider logistics function, with opportunities to learn about route planning and transport coordination over time.

Essential Skills & Experience:
Previous experience in logistics or transport is essential, ideally within courier, freight, distribution or time-critical delivery services.
Previous customer service experience, with a strong focus on customer satisfaction and professional communication.
Excellent written English, including grammar, spelling and punctuation, with the ability to compose professional emails independently.
Confident spoken English, with the ability to communicate clearly and professionally over the telephone and Microsoft Teams.
Strong interpersonal skills and the ability to build positive relationships with customers and colleagues.
Excellent organisation, attention to detail and the ability to manage multiple customer enquiries and competing priorities.
Good IT skills, including experience with email, spreadsheets and customer or shipment management systems.
A proactive, calm and solutions-focused approach, particularly when handling urgent requests or service issues.
The ability to work independently while contributing positively to a wider team.

Career Development
This role is ideal for someone who enjoys customer interaction and wants to build a long-term career within the logistics industry.
The initial focus will be on customer service excellence, client communication and shipment-related enquiries. As your experience and understanding of the business develop, there may be opportunities to expand your responsibilities into transport coordination, route planning or other areas of the business.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person