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Customer Care Executive - job post

Vutto
Dwarka, Delhi, Delhi
₹20,000 - ₹24,000 a month

Job details

Pay

  • ₹20,000 - ₹24,000 a month

Job type

  • Permanent
  • Full-time

Location

Dwarka, Delhi, Delhi

Benefits

Pulled from the full job description

  • Health insurance
  • Paid time off
  • Paid sick time
  • Provident Fund

Full job description

ABOUT US

Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience.

ABOUT THE ROLE

We are looking for a Customer Care Executive to handle customer queries, provide support, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, patience, and a customer-first mindset.

KEY RESPONSIBILITIES

  • Handle inbound and outbound customer calls, emails, or chats
  • Resolve customer complaints and provide appropriate solutions
  • Maintain records of customer interactions and transactions
  • Follow up with customers to ensure issue resolution
  • Provide accurate information about products/services
  • Escalate complex issues to the relevant department
  • Maintain a positive and professional attitude toward customers

KEY REQUIREMENT

  • Strong verbal and written communication skills
  • Good problem-solving abilities
  • Basic computer knowledge (MS Office, CRM tools)
  • Ability to handle pressure and manage time effectively
  • Active listening and interpersonal skills
  • Minimum qualification: 12th pass / Graduate (preferred)

Why Join us?

  • Competitive pay
  • Exciting opportunity to be part of high paced start-up.
  • Great work culture.
  • Health benefits
  • Flexible work timings

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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