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Customer Service jobs in Kota, Rajasthan

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CUSTOMER CARE EXECUTIVE - (FEMALE) - job post

Bhatia And Company, Kota
Thekra, Kota, Rajasthan
₹15,000 - ₹18,000 a month

Job details

Here’s how the job details align with your profile.

Pay

  • ₹15,000 - ₹18,000 a month

Job type

  • Full-time

Shift and schedule

  • Day shift

Location

Thekra, Kota, Rajasthan

Benefits
Pulled from the full job description

  • Cell phone reimbursement
  • Provident Fund

Full job description

Company Overview

Bhatia and Company, (A Unit of Bhatia Corporation Pvt Ltd), Dealer of Maruti Suzuki is a leading organization in Kota, is dedicated to providing motor services that exceed customer expectations.

Job Overview

As a Tell-calling sales Manager (Customer Care Manager) at Bhatia & Company, you will be responsible for managing the overall customer experience and satisfaction. This role requires strong leadership skills, excellent communication abilities, and a customer-centric mindset. The job is based in Kota, Rajasthan and is a full-time position. The ideal candidate should have 4 to 6 years of experience in customer service management. Experience from Automobile industry is add-on.

Qualifications and Skills

  • Graduate with tell-calling sales experience in Automobile industry will be preferred.
  • Proven experience in customer service management.
  • Excellent leadership and team management skills.
  • Strong problem-solving and conflict resolution abilities.
  • Exceptional verbal and written communication skills.
  • Proficient in MS Office and customer relationship management (CRM) software.
  • Ability to work under pressure and handle demanding customers.
  • Detail-oriented with strong organizational skills.
  • Knowledge of industry regulations and best practices.
  • Ability to motivate and inspire telle-calling team.

Roles and Responsibilities

  • Develop and implement customer service policies and procedures to ensure high-quality service delivery.
  • Manage a team of customer care representatives and provide ongoing coaching and training.
  • Resolve customer complaints and inquiries in a timely and satisfactory manner.
  • Monitor customer feedback and implement strategies to improve the overall customer experience.
  • Collaborate with other departments to enhance customer satisfaction and retention.
  • Analyse customer data to identify trends and make recommendations for process improvements.
  • Maintain knowledge of company products and services to effectively address customer needs and queries.
  • Prepare and present performance reports to senior management.
  • Stay updated on industry trends and best practices in customer service management.
  • Ensure compliance with company policies and regulations

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Schedule:

  • Day shift

Experience:

  • Telle Calling, Sales, Business development: 1 year (Preferred)

Language:

  • English, HINDI (Preferred)

Work Location: In person

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