Customer Service jobs in Mumbai, Maharashtra

Please Note:

• English language proficiency is required for this role.
• This is a full-time, work from office role.

MEGA JOB FAIR WALK IN AT VASHI OFFICE

Walk In Interviews:

Monday to Friday

4:00 PM to 8:00PM IST

Address:

Transworld Systems Inc.

Vishwaroop IT Park,7th Floor,

Vashi, Navi Mumbai – 400703

Contact: Saiqa 859 157 8918

TSI Recruitment :

Kindly carry your Updated resume and Photo ID proof.

Meet: HR - Shagufta Sayed

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is a Work from Office position and location is Vashi at

7th Floor, Vishwaroop IT Park, Sector 30-A, Vashi, Navi Mumbai – 400705

Compensation: INR : ₹2,00,000.00 -₹3,60,000.00 per year

Shift: Night / Days Off: Saturday and Sunday

Upon submitting your job application, you may contact our Talent Acquisition team regarding questions by utilizing the following resources:

Email Us: mumrecruitment@tsico.com

Build Your Future! Come join our thriving team as a Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Transport Facility
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, paid time off and paid holidays!
• Transportation provided
• Working 5 days/week

In This Role, You Will:

All of our agents manage outbound/ inbound calls from customers regarding any of the following:

Functional/operational:

• Responsible for obtaining information regarding hazard insurance accounts managing outbound/ inbound calls to insurance agents.
• Follow up phone call with a designated contact person at the insurance company.
• Responsible for obtaining current insurance information and updating the system with the information provided by the insurance company.

Key Result Areas :

• Make atleast 95 calls a day
• Obtain a quality score of 98% or above

Qualifications :

• Bachelors Degree preferred
• Ability to read, write and speak English fluently, clearly and with a neutral accent.
• Good analytical skills, cognitive skills.
• Good computer typing at the same time talking over the phone.

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹360,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Vashi, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to commute to Vashi, Navi Mumbai for work?
• If you do not currently reside in Vashi, Navi Mumbai, are you willing to relocate for work?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Call center: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person