Customer Software Support jobs in Navi Mumbai, Maharashtra

Job Title: Desktop Support Engineer

Location: Mumbai

Company: Mswipe Technologies Pvt. Ltd.

About the Role

A Desktop Support Engineer acts as the primary point of contact for an organization's IT help desk, resolving hardware, software, and network issues to keep employees productive.

Core Responsibilities
1.Hardware & Software Support: Diagnose and repair desktops, laptops and peripherals. Install and configure operating systems (Windows, macOS, Linux) and office suites.

2. User & Access Management: Handle account creation, password resets, and permission changes using tools like Active Directory.

3. Network & Connectivity: Troubleshoot local area networks (LAN), Wi-Fi, VPN connections, and shared printers.

4. Imaging & Deployment: Perform clean OS installations, system imaging via tools like SCCM or MDT, and hardware rollouts.

5.Ticketing & Documentation: Log, track, and close user requests in IT service management (ITSM) systems such as Jira or ServiceNow while maintaining knowledge bases.

Essential Skills
1. Technical: Strong proficiency in Windows/macOS/Linux, Microsoft 365, Active Directory, DNS/DHCP basics, and endpoint security.
2. Interpersonal: Clear communication, patience, empathy, and customer service skills when dealing with frustrated or non-technical users.
3. Methodology: Awareness of ITIL frameworks for incident and problem management.

Key Responsibilities

User Support

• Provide first and second level technical support for employees.
• Troubleshoot laptops, desktops, printers, scanners, VC systems, and office network issues.
• Set up new machines, install software, and configure user accounts.
• Resolve issues related to Windows OS, drivers, and basic application errors.

System & Asset Management

• Manage hardware inventory, tagging, allocation, and returns.
• Handle installation, upgrades, and patching for OS and standard tools.
• Monitor system performance and escalate issues that need deeper expertise.

Network & Security

• Basic troubleshooting of LAN, WiFi, switches, routers, and access points.
• Coordinate with the network/security team for escalations.
• Ensure data security policies are followed.
• Handle antivirus installation, updates, and scans.

Administration & Documentation

• Maintain logs of issues, resolutions, and asset movement.
• Support onboarding and offboarding processes (email setup, system allocation, access changes).
• Coordinate with external vendors for hardware repairs or replacements.

Requirements

• 2-5 years of experience in desktop support or IT admin.
• Strong skills in Windows, Linux,Mat OS, MS Office, email configuration, and hardware troubleshooting.
• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Comfortable working under pressure and handling multiple requests.
• Good communication skills and a sense of ownership.

Preferred

• Experience with MDM tools.
• Exposure to Google Workspace, O365, ticketing systems.
• Knowledge of Google Meet, Zoom, Teams, and office VC setups.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person