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    • Manage customer accounts with customer maturity model framework.
    • And any additional tasks required by the manager.
    • Job Types: Full-time, Permanent.
    • Coordinating with B2B clients and maintaining professional communication.
    • Following up with clients regarding services, updates, and requirements.
    • Proven ability to manage multiple customer accounts simultaneously.
    • Understand customer goals and ensure the product delivers measurable value.
    • Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews, case studies, and video testimonials.
    • Exposure to high-level client success and agency operations.
    • Location: 100% Remote (Eastern Time Zone).
    • Conduct weekly and monthly client meetings, depending on…
    • Onboard customers, proactively identify customer needs and potential issues.
    • You’ll combine technical expertise with customer-facing skills to support and…
    • Maintain 80% coverage of your customer portfolio.
    • Recognized by customer leadership as a trusted advisor.
    • You’ll manage customers end-to-end—from onboarding to…
    • The ideal candidate has deep expertise across Amazon’s ecosystem and a strong track record of driving growth for brands on the platform.
    • Standardize customer success engagement and measure its impact at each stage of the customer lifecycle.
    • 10+ years of relevant experience in customer success,…
    • A demonstrated record of success in delivering customer outcomes.
    • Own the customer relationship with Fortanix customers, acting as a voice of the customer with…
    • We are seeking a highly organized and proactive Virtual - Client Success Manager to oversee a team of 2-3 Virtual Assistants (VAs) and provide administrative…
  • View similar jobs with this employer
    • Track customer feedback and improve customer experience.
    • Ensure high customer satisfaction and retention.
    • Handle customer queries and provide timely resolutions…
    • To streamline customer experiences and product enhancements, particularly by identifying trends across customers.
    • Coordinate with Product & Tech teams to relay customer feedback and influence the roadmap.
    • Conduct QBRs/MBRs share usage insights, platform updates, and success…
    • Renewals: Monitor client renewals and proactively engage with clients to secure renewals and drive customer retention.
    • Strong to expert skills in data analysis.

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Job Post Details

Customer Success Manager - job post

ekagratalentpartners
Remote
₹5,00,000 - ₹12,00,000 a year

Job details

Pay

  • ₹5,00,000 - ₹12,00,000 a year

Job type

  • Permanent
  • Full-time

Benefits

Pulled from the full job description

  • Health insurance
  • Paid sick time
  • Leave encashment
  • Internet reimbursement
  • Provident Fund
  • Work from home
  • Flexible schedule

Full job description

About the job

  • Title: Customer Success Manager
  • Salary: 4 to 8 Lakh per annum
  • Experience: 1 to 3
  • Workplace: Fully Remote
  • Location: Bangalore or near by
  • Joining: Immediate - 2 weeks
  • Interview Process: 1 Assignment, 2 Tech Rounds

Company Description

A Bangalore based tech firm specialized in software development firm hiring candidates with Customer Success experience.

Role Description

What You'll Be Doing

  • Engage with customers through outbound visits and inbound requests.
  • Support onboarding new customers by validating and identifying their needs, key project timelines, potential challenges and risk factors.
  • Drive adoption and implementation of product features by leading hands-on product demonstrations and technical workshop sessions.
  • Periodic review of implementation through health checks.
  • Understand, advocate for, and document customer’s use case, architecture and roadmap.
  • Work with customers to explore new use-cases and expand API platform usage.
  • Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner.
  • Participate in renewal or expansion discussions when looped in by Sales or Renewal teams for technical input.
  • Effectively manage the tracking and resolution of customer escalations on behalf of product and services.
  • Manage customer accounts with customer maturity model framework.
  • And any additional tasks required by the manager.

What You'll Bring

  • Excellent communication skills and an ability to concisely articulate complex technical issues and solutions.
  • Practical working knowledge of API’s and microservices architectures.
  • Storytelling with data to articulate business value.
  • Strong collaboration and teamwork with cross-functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer.
  • Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision.
  • Experience managing multiple projects at a time while focusing on attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention.

Who Should Apply?

  • You have 1 to 3 years of experience as a Customer Success or Associate Product Manager Role
  • You wish to move to a Product Manager role in the longer run and look at the current role as an opportunity to learn about the customer and the product better.

Why Join Us?

  • Work on cool, real-world problems that actually make a difference.
  • Be part of a team that values innovation, collaboration, and great code.
  • Continuous learning, upskilling, and growth opportunities.
  • Fully remote opportunity.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹1,200,000.00 per year

Benefits:

  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Provident Fund
  • Work from home

Work Location: Remote

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