Customer Success Manager jobs in Mohali, Punjab

We’re Hiring: Customer Success Manager

Location: Mohali
Experience: 5–7 Years
Employment Type: Full-Time
Shift: Rotational Shifts

We are looking for a proactive and customer-focused Customer Success Manager who can build strong client relationships, ensure customer satisfaction, and drive long-term client retention.

Key Responsibilities

• Manage client relationships and act as the primary point of contact.
• Understand client requirements and ensure effective service delivery.
• Coordinate with technical, development, and support teams to resolve issues.
• Handle client concerns, escalations, and follow-ups.
• Conduct client meetings and maintain clear documentation.
• Identify opportunities for customer retention, renewals, and account growth.

Requirements

• 5–7 years of experience in Customer Success, Account Management, or Client Servicing.
• Excellent verbal and written communication skills.
• Strong problem-solving, coordination, and relationship management abilities.
• Ability to manage multiple client accounts and priorities.

Good to Have

• Background in IT, software, or technology services.
• Experience working with international, especially US-based, clients.
• Knowledge of the transportation or limousine industry.
• Familiarity with CRM and project management tools.

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time

Work Location: In person