Customer Support ,aegis Bpo jobs in Pune, Maharashtra

Job Summary

We are looking for enthusiastic and customer-focused Customer Support Executives to join our Chat, Voice, and Blended processes. The candidate will be responsible for handling customer queries, resolving issues, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries through voice calls, chat, or both depending on the assigned process.
• Understand customer concerns and provide appropriate solutions.
• Maintain a professional and courteous approach while interacting with customers.
• Resolve customer issues within defined timelines and process guidelines.
• Accurately document customer interactions and update relevant systems.
• Follow company policies, SOPs, quality standards, and compliance requirements.
• Achieve defined productivity, quality, CSAT, and performance targets.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain confidentiality of customer and company information.
• Demonstrate good communication and active listening skills.

Pay: ₹300,000.00 - ₹750,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person