Desktop Support Engineer jobs in Chennai, Tamil Nadu

We are looking for a dedicated Desktop Support Engineer to join our IT Support team. This role is ideal for freshers who are passionate about troubleshooting computer systems, providing technical support, and delivering excellent end-user support. The candidate will be responsible for installing, configuring, maintaining, and supporting desktops, laptops, printers, and IT devices while ensuring smooth day-to-day IT operations.

Key Responsibilities

• Install, configure, and troubleshoot Windows 10/11 desktops and laptops.
• Provide L1/L2 Desktop Support to end users for hardware, software, and network-related issues.
• Install and support Microsoft 365 (Office 365) applications.
• Configure user accounts, password resets, and Active Directory (AD) user management.
• Troubleshoot desktop, laptop, printer, scanner, and peripheral devices.
• Diagnose hardware failures and replace faulty components.
• Resolve basic LAN, Wi-Fi, VPN, DNS, and DHCP connectivity issues.
• Install software, drivers, antivirus, and security updates.
• Handle incidents and service requests using a ticketing system.
• Maintain IT asset inventory and documentation.
• Provide remote support to users and ensure timely issue resolution.

Required Skills

• Windows 10 & Windows 11
• Desktop Support
• Technical Support
• IT Support
• Hardware Troubleshooting
• Software Installation
• Active Directory (AD)
• Microsoft 365 / Office 365
• Outlook
• Printer & Peripheral Support
• TCP/IP
• DNS
• DHCP
• LAN/WAN
• Wi-Fi
• VPN
• Remote Desktop
• Ticketing Tools (ServiceNow, Jira, ManageEngine, Freshservice, etc.)
• Basic Networking
• Customer Support

Qualifications

• Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
• Freshers or candidates with 0–2 years of experience are welcome to apply.
• Certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), or CCNA are an added advantage.

Preferred Qualities

• Strong troubleshooting and analytical skills.
• Good communication and interpersonal skills.
• Customer-focused approach.
• Ability to work independently and in a team.
• Willingness to learn and adapt to new technologies.

Job Type: Full-time

Experience: Fresher – 2 Years

Pay: ₹19,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund
• Work from home

Work Location: In person